Part-Time Customer Experience Specialist (Leasing/Customer Service)

Cottonwood Residential; Plano (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

Cottonwood Residential is seeking a Part-Time Customer Experience Specialist to enhance the resident experience at their Plano location. This role involves assisting residents, managing inquiries, and ensuring apartments are ready for showings. Ideal candidates will have strong communication skills and a passion for customer service, with flexible availability including evenings and weekends.

Qualifications

• Upbeat attitude and ability to clearly communicate.
• Desire to solve problems and assist residents.
• Flexible schedule for evenings and weekends.

Responsibilities

• Assist residents and prospective residents with inquiries.
• Ensure apartments are ready to show.
• Plan community events and maintain vendor relationships.

Skills

Communication

Customer Service

Problem Solving

Job description

Part-Time Customer Experience Specialist (Leasing/Customer Service)

Texas - Plano

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Ridgeview Apartments.

In this role you will work part time on Fridays, Saturdays, and Sundays. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action
• Stand and smile when greeting all customers including prospects, residents and vendors when they enter the office
• Provide courteous and prompt responses to all resident and prospect inquires via phone, email and text
• Answer all phone calls to the property and take detailed notes and information
• Ensure apartments are ready to show daily and for upcoming move-ins
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents
• Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters
• Assist in planning community events and social media marketing
• Organize package room daily as packages are delivered
• Maintain community related communications and vendor relationships
• Begin to kick start your career with room to grow into future management position.

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!

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