Part Time Seasonal Customer Experience Representative- Rockford Airport

Enterprise Holdings; Rockford (IL); On-site; Part time

Job summary

Join a leading company in the car rental industry as a Customer Experience Representative at the Rockford Airport. This part-time position offers valuable sales and customer service experience. With flexible hours and a focus on customer care, you will thrive in a dynamic environment.

Qualifications

• At least 6 months prior customer service or sales experience.

Responsibilities

• Meet and greet customers in a professional, friendly manner.
• Provide superior customer service by understanding rental terms.
• Assist with directions, maps, and service information.

Skills

Customer Service

Sales

Education

High school diploma or GED equivalent

Job description

Overview

Do you enjoy sales and customer service? Come and join Enterprise Rent-A-Car at the Rockford Airport! Learn sales, service and marketing from our top managers and gain real world experience with an industry leader. This is a part time position averaging about 25-30 hours per week. We have start dates every Tuesday and this role can last up to 180 days. Starting pay for the position is $17.00/hr at the Rockford Airport located at 2 Airport Cir, Rockford, IL 61109!

Shift to fill for our season:

Monday-Friday 12PM-5PM, with alternating weekends. Will have time off during the week when scheduled to work weekend.

We are a multi-billion dollarindustry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Customer Experience Representative (CXR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CXR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as a temporary part time position. Inside sales and customer service skills will be utilized on a daily basis.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must be willing to accept a seasonal position lasting no more than 180.
• Must have at least 6 months prior customer service or sales experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.