Hearth Sales & Service Specialist

Coastal Farm & Home Supply LLC; United States; On-site; USD 26,000 - 42,000; Full time

Job summary

Coastal Farm & Home Supply LLC is seeking an energetic Hearth Department associate responsible for daily operations, merchandising, displaying products, monitoring inventory, and assisting customers with stove and accessory purchases.

You will greet customers, maintain signage and displays, stay informed on promotions, coordinate with Service Technicians, assist in grill demonstrations, and help with store housekeeping and floor moves.

Qualifications

• Basic knowledge of operating a POS system.
• Basic knowledge of Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Preferably familiar with standard retail concepts and practices.

Responsibilities

• Assist with daily operations of the Hearth Department, including merchandising, maintaining display presentation, signage standards, monitoring inventory levels, and supporting customers with stove and accessory purchases.
• Greet and acknowledge every customer, ensuring a welcoming environment.
• Maintain constant radio communication with fellow associates to ensure smooth department operations.
• Develop a comprehensive understanding of the Hearth products sold at the store, providing knowledgeable assistance to customers.
• Stay informed about product knowledge, promotions, and merchandise offerings.
• Assist customers throughout their entire hearth appliance, venting, and accessory purchase process.
• Support the monitoring of warranty claims through the HHT and POS systems.
• Stay current with HHT training to provide accurate product and service information.
• Help coordinate customer service calls with Service Technicians using the electronic service form.
• Assist in maintaining the BBQ concept center and participate in grill demonstrations.
• Contribute to floor moves, merchandising, display maintenance, and general storehousekeeping tasks.

Skills

POS knowledge

Eagle Browser

Communication skills

Interpersonal skills

Adaptability

Computer & email savvy

Retail concepts

Tools

POS system

Job description

Coastal Farm & Home Supply LLC is seeking an energetic Hearth Department associate responsible for daily operations, merchandising, displaying products, monitoring inventory, and assisting customers with stove and accessory purchases.

You will greet customers, maintain signage and displays, stay informed on promotions, coordinate with Service Technicians, assist in grill demonstrations, and help with store housekeeping and floor moves.