Part Time (Nights and weekends) Customer Experience Manager

Michaels Stores; Middletown (RI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Experience Manager to enhance the shopping experience during nights and weekends. In this dynamic role, you'll lead front-end operations, ensuring customer satisfaction while managing a dedicated team. This position offers the opportunity to develop your leadership skills in a supportive environment, where creativity and customer service are at the forefront. Join a company dedicated to diversity and inclusion, with a commitment to providing a positive work atmosphere and numerous employee benefits.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management is preferred.
• Strong customer service skills are essential.

Responsibilities

• Manage front-end operations to enhance customer experience.
• Lead and coach the customer experience team to meet KPIs.

Skills

Retail management experience

Customer service

Team leadership

Job description

Part Time (Nights and weekends) Customer Experience Manager

Join to apply for the Part Time (Nights and weekends) Customer Experience Manager role at Michaels Stores

Store Location

MIDDLETOWN, DE

Job Responsibilities

1. Deliver a customer-centric shopping experience by managing front-end operations and expectations.
2. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises.
3. Provide friendly customer service and assist with store operations, including cash reconciliation, inventory, and safety programs.
4. Assist Store Manager in ensuring compliance with SOPs, company policies, and legal requirements.
5. Lead, train, observe, and coach the customer experience team to achieve KPIs and support talent development.
6. Serve as Manager on Duty (MOD) and promote a positive, respectful environment.
7. Participate in truck unloading, stocking, and, in some cases, custom framing services.

Preferred Skills and Experience

• Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, lift heavy items, and perform physical tasks.
• Work includes nights, weekends, and early mornings, in climate-controlled and outdoor settings.

Additional Information

Applicants must meet legal requirements. Michaels is committed to diversity and inclusion, providing reasonable accommodations for individuals with disabilities.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America, offering benefits such as health insurance, paid time off, tuition assistance, and employee discounts.