Customer Experience Manager Part Time

Michaels Stores; East Falmouth (MA); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience. This part-time role involves leading front-end operations, ensuring compliance with company standards, and delivering exceptional customer service. The ideal candidate will have retail management experience and a passion for fostering a positive team environment. Join a company that prioritizes creativity and team wellbeing, offering comprehensive benefits and a supportive workplace culture. If you thrive in a dynamic retail setting and are eager to lead a team, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Ability to lead and coach a customer experience team.

Responsibilities

• Manage front-end operations and ensure compliance with SOPs.
• Lead omnichannel processes and execute in-store events.
• Train and develop customer experience team members.

Skills

Retail Management

Customer Service

Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Store - FALMOUTH, MA

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Responsibilities include:

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new team members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; promote the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, assist in locating products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead high-quality custom framing delivery by planning and managing workload with the Store Manager

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience required:

• Retail management experience preferred

Physical Requirements & Work Environment:

• Ability to stand for long periods
• Move throughout the store
• Bending, lifting, carrying, reaching, stretching
• Lifting heavy boxes, using ladders for high shelves
• Work may include outdoor activities and working in climate-controlled environments

If accommodations are needed, please contact your supervisor to discuss options.

Applicants in the U.S. must meet legal requirements. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities.

Additional Information:

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer and committed to full inclusion. For accommodations, contact Customer Care at 1-800-642-4235.