Part-time Nights and Weekend Customer Experience Manager

Michael's; Greensburg (Westmoreland County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated individual to enhance customer experiences by managing front-end operations. This role involves leading a team, ensuring compliance with policies, and executing in-store events. You will be pivotal in maintaining store standards and promoting a positive shopping environment. The ideal candidate will demonstrate strong leadership and customer service skills, contributing to a vibrant team culture. Join a company that values inclusion and offers comprehensive benefits, including health insurance and tuition assistance, making it a rewarding place to grow your career.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to stand for long periods and move throughout the store.

Responsibilities

• Assist Store Manager in ensuring compliance with SOPs and manage store conditions.
• Lead omnichannel initiatives and manage team performance.
• Support onboarding and training of new team members.

Skills

Customer Service

Retail Management

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Store - PITT-GREENSBURG, PA

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises. Provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs and company policies; manage store conditions and results.
2. Follow all front-end policies; achieve KPIs and manage team performance.
3. Plan and execute in-store events.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding and training of new team members.
8. Coach customer experience team to meet results; participate in performance management and talent development.
9. Serve as Manager on Duty (MOD).
10. Promote respectful interactions, positive image, and serve as a role model.
11. Assist customers by locating products and providing solutions.
12. Participate in truck unloading, stocking, and managing delivery standards within budget.
13. Cross-train in custom framing sales and production.
14. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions in partnership with the Store Manager.
15. Perform other duties as assigned.

Preferred Qualifications

Retail management experience preferred.

Physical & Work Environment Requirements

• Ability to stand for long periods and move throughout the store.
• Regular bending, lifting, reaching, and stretching.
• Lifting heavy boxes and using ladders or similar equipment.
• Work involves outdoor activities, climate-controlled areas, and some non-climate-controlled stock rooms.
• Work hours include nights, weekends, and early mornings.

Legal & Benefits Information

Applicants must meet legal requirements. Michaels offers comprehensive benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. Visit mikbenefits.com for details.

Equal Opportunity & Inclusion

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 if needed.