Part-Time Customer Experience & Engagement Coordinator

TJX; Olympia (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision insurance

Life insurance

Paid holidays/vacation/sick

Job summary

TJX is seeking personnel for Olympia, WA to promote a highly satisfied customer experience and drive loyalty through programs and initiatives. You will train and mentor Associates on policies, monitor cash controls, and ensure front-line coverage while upholding merchandising and loss prevention standards.

The role requires strong customer service, teamwork, and the ability to handle confidential information.

Qualifications

• High School graduate or equivalent preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a 'Highly Satisfied' customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.

Skills

Customer service

Interpersonal skills

Team player

Able to lift heavy merchandise

Education

High School diploma or equivalent

Job description

TJX is seeking personnel for Olympia, WA to promote a highly satisfied customer experience and drive loyalty through programs and initiatives. You will train and mentor Associates on policies, monitor cash controls, and ensure front-line coverage while upholding merchandising and loss prevention standards.

The role requires strong customer service, teamwork, and the ability to handle confidential information.