Part-Time Customer Care Pro — NY

Online River, LLC; United States; Remote; USD 39,000 - 44,000; Part time

Benefits offered by this job

Medical Insurance

Vision & Prescription

Dental Coverage

Job summary

Online River, LLC is seeking a motivated Customer Service Representative in New York. The role handles inbound and outbound inquiries via phone, email, and live chat, delivering friendly, solution-oriented support.

The position is part-time, reports to the Customer Service Department, and offers opportunities to learn product details while developing strong communication and problem-solving skills. You will track interactions and strive for customer satisfaction.

Qualifications

• Excellent verbal and written communication.
• Active listening to understand customer needs.
• Ability to resolve issues and provide solutions in a timely manner.
• Familiarity with customer service software and applications.
• Empathy and patience when assisting customers.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Process orders, returns, and exchanges.
• Resolve customer issues and complaints in a timely manner.
• Document and track customer interactions and feedback.
• Collaborate with other departments to address complex issues.
• Follow up with customers to ensure satisfaction.
• Maintain a positive and professional demeanor at all times.
• Meet or exceed performance metrics for response time and quality.
• Stay updated on company products, services, and policies.

Skills

Communication

Active Listening

Problem Solving

Technical Proficiency

Empathy

Adaptability

Time Management

Attention to Detail

Product Knowledge

Teamwork

Tools

Customer Service Software

Job description

Online River, LLC is seeking a motivated Customer Service Representative in New York. The role handles inbound and outbound inquiries via phone, email, and live chat, delivering friendly, solution-oriented support.

The position is part-time, reports to the Customer Service Department, and offers opportunities to learn product details while developing strong communication and problem-solving skills. You will track interactions and strive for customer satisfaction.