Part-time Customer Care Associate (Evenings)

Sona Pharmacies; Asheville (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Sona Pharmacy + Clinic in Asheville, NC is seeking a part-time Customer Care Associate who is upbeat, thoughtful, and outgoing to assist patients at the counter and support the pharmacy team.

You will handle cash transactions, assist with inquiries, maintain HIPAA confidentiality, keep the workstation organized, help with bagging prescriptions for pickup or delivery, and refer complex questions to a pharmacist as needed.

Qualifications

• Exceptional customer service skills.
• Cashier experience in a community pharmacy preferred.
• Attention to detail and ability to work in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
• Ensure the register balances after cash, check, and credit transactions
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
• Assist with online shopping orders and prepare for shipment

Skills

Customer service

Cashier experience

Attention to detail

Communication skills

Job description

We Are Looking For

A part-time Customer Care Associate at our Sona Pharmacy + Clinic who is as thoughtful and gracious as they are upbeat, positive, and outgoing!

Description

A part-time Customer Care Associate at our Sona Pharmacy + Clinic who is as thoughtful and gracious as they are upbeat, positive, and outgoing!

Hours

Roughly 5 PM - 8 PM, Monday - Friday, or open to discussing similar availability

Responsibilities

• Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
• Ensure the register balances after cash, check, and credit transactions
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
• Assist with online shopping orders and prepare for shipment

To thrive in this role...

You are someone who has four key emotional skills that can't be taught:

• Optimism
• Curiosity to Learn
• Drive to Improve
• Empathy

We believe that these qualities are innate, while technical skills can be taught.

Requirements

What will you need to succeed?

• Willingness to go above and beyond
• Exceptional customer service skills
• Cashier's experience in a community pharmacy preferred
• Attention to detail and ability to work in a fast-paced environment
• Excellent communication skills
• Understanding of over-the-counter products and pharmacy operations

We're on a mission to improve healthcare. Will you join us?

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"?

Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.