Part-time Customer Care Associate (Evenings)

Sona Pharmacy; Asheville (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Sona Pharmacy in Asheville is seeking a part-time Customer Care Associate to provide friendly, patient-centered service at the counter.

You will handle cash transactions, assist patients with pickup, refer to a pharmacist when needed, and maintain HIPAA confidentiality while keeping the store tidy.

Flexible evening hours (5 PM–8 PM), Monday–Friday, with a positive attitude and strong communication as essential assets.

Qualifications

• Experience delivering exceptional customer service.
• Ability to handle cash and balance registers.
• Strong attention to detail in a fast-paced environment.
• Excellent communication and patient interaction skills.

Responsibilities

• Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
• Ensure the register balances after cash, check, and credit transactions
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
• Assist with online shopping orders and prepare for shipment

Skills

Customer service

Cash handling

Attention to detail

Communication

Empathy

Job description

Description

We Are Looking For

A part-time Customer Care Associate at our Sona Pharmacy + Clinic who is as thoughtful and gracious as they are upbeat, positive, and outgoing!

Hours:

Roughly 5 PM - 8 PM, Monday - Friday, or open to discussing similar availability

Responsibilities

The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions.

• Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
• Ensure the register balances after cash, check, and credit transactions
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
• Assist with online shopping orders and prepare for shipment

To thrive in this role...

You are someone who has four key emotional skills that can't be taught:

• Optimism
• Curiosity to Learn
• Drive to Improve
• Empathy

We believe that these qualities are innate, while technical skills can be taught.

Requirements

What will you need to succeed?

• Willingness to go above and beyond
• Exceptional customer service skills
• Cashier's experience in a community pharmacy preferred
• Attention to detail and ability to work in a fast-paced environment
• Excellent communication skills
• Understanding of over-the-counter products and pharmacy operations

We're on a mission to improve healthcare. Will you join us? At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"? Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.