Part-Time Crisis Utility Aid Advocate

Lorain County Community Action Agency; Lorain (OH); On-site; USD 23,000 - 28,000; Part time

Job summary

Lorain County Community Action Agency is seeking an Emergency Services Advocate I to provide crisis utility payment assistance and summer cooling support for eligible clients in Lorain County. The role involves interviewing clients, collecting documentation, and coordinating with diverse programs to ensure timely help.

The position is part-time with potential to support multiple sites, requiring compassionate client interaction, accurate data entry, and strict adherence to funding guidelines.

Qualifications

• Punctual and dependable in completing assigned duties.
• Clear verbal communication with applicants and team.
• Accurately compile, enter, and verify data for processing applications.
• Maintain confidentiality and security of sensitive records and information.
• Exhibit empathy and a customer‑centered approach.
• Maintain organized records and files; operate standard office equipment.
• Demonstrate active listening to understand client needs.
• Work independently and meet schedules and deadlines.

Responsibilities

• Provide crisis utility payment assistance to eligible clients.
• Meet with clients by phone, electronic means, or in person at various locations.
• Process applications and gather documentation in alignment with funding requirements.
• Schedule appointments and maintain client files with accurate data.
• Greet customers professionally and assist with eligibility questions and rights to appeal.

Skills

Punctuality

Verbal communication

Data entry

Confidentiality

Empathy

Organization

Office equipment

Active listening

Education

High school diploma

Job description

Lorain County Community Action Agency is seeking an Emergency Services Advocate I to provide crisis utility payment assistance and summer cooling support for eligible clients in Lorain County. The role involves interviewing clients, collecting documentation, and coordinating with diverse programs to ensure timely help.

The position is part-time with potential to support multiple sites, requiring compassionate client interaction, accurate data entry, and strict adherence to funding guidelines.