Part-Time Contact Center Associate – Billing & Service

F. H. Cann & Associates, Inc.; Raleigh (NC); On-site; USD 21,000 - 28,000; Part time

Job summary

FHC is seeking a part-time Contact Center Representative to support a state-wide program. The role involves handling high-volume inbound calls, assisting customers with service changes, and guiding them through online accounts.

You will document interactions and resolve standard billing questions in a fast-paced environment. The position offers 20 hours per week with Monday–Friday shifts, requiring professional communication and accuracy while maintaining confidentiality.

Qualifications

• Handle high-volume inbound calls professionally
• Assist customers with starting/stopping/transferring service
• Document interactions accurately in the system
• Respond to billing questions and verify information

Responsibilities

• Receive high volume in-bound calls and assist customers with starting/stopping/transferring service
• Respond to incoming calls from customers in a professional and courteous manner
• Occasional outbound calls for verification and follow-up
• Document interactions and resolve routine customer issues using available tools

Skills

Customer service

Data entry

Telephone etiquette

Job description

FHC is seeking a part-time Contact Center Representative to support a state-wide program. The role involves handling high-volume inbound calls, assisting customers with service changes, and guiding them through online accounts.

You will document interactions and resolve standard billing questions in a fast-paced environment. The position offers 20 hours per week with Monday–Friday shifts, requiring professional communication and accuracy while maintaining confidentiality.