Part-Time Concierge w/Open Availability

Inspired Living at Ocoee; Florida; On-site; USD 17,000 - 25,000; Part time

Job summary

Inspired Living at Ocoee is seeking a friendly Concierge to welcome residents, families and visitors at our Ocoee, FL community. This part-time role focuses on delivering exceptional service, greeting guests and supporting sales, marketing and the business office.

You will manage the lobby experience, assist with inquiries and tours when needed, help with resident documentation, and encourage participation in activities. Strong communication and basic MS Word/Excel skills are preferred.

Qualifications

• High School Diploma or equivalent required.
• At least 6 months of receptionist or similar experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word and Excel preferred.

Responsibilities

• Greet visitors and answer incoming calls in a professional, respectful manner.
• Monitor lobby, direct visitors, assist with mailing and packages, and keep desk area neat.
• Support Sales & Marketing by handling inquiries, tours, and lead management when needed.
• Assist the Business Office with resident documentation and file confidentiality.
• Encourage resident participation in activities and community events.
• Follow company policies and procedures.
• Perform other duties as assigned.

Skills

Receptionist experience

Customer service

Excellent communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Welcome to Inspired Living, we're seeking a Concierge Part-Time for our Inspired Living senior community in Ocoee, FL.

Here at Inspired Living, we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.

The Concierge acts as the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. Pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.

Responsibilities:

1. Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
2. Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
3. Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
4. Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
5. Promote and encourage residents to participate in activities.
6. Follow and communicate company policies and procedures.
7. This job description provides a framework for the job; other duties may be assigned as necessary.

Required Skills and Experience:

• High School Diploma or equivalent required.
• Must have six months of experience in a receptionist role or similar function.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.
• Able to communicate verbally in person and over the phone.