Part-Time Concierge: Elevate Resident Experience

PVH (Tommy Hilfiger/Calvin Klein); Rockville (MD); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Housing Discount

Commuter Benefits

Free Parking and EV charging

Parental Leave Program

Friendly Work Environment

Job summary

Comstock in Maryland is seeking a concierge to provide exceptional hospitality for residents. You will greet guests, assist with needs, and maintain a welcoming, organized reception area while ensuring security and privacy.

The role requires strong customer service, weekend and holiday availability, proficiency with Microsoft Office, and the ability to multitask with attention to detail. You will work scheduled shifts and contribute to a friendly team environment.

Qualifications

• High School Diploma or equivalent (GED).
• Strong customer service background.
• 1 year of concierge or high-end customer service experience is preferred.
• Must be able to work weekends.
• Ability to work holidays required. Flexibility to pick up additional shifts, as needed.
• Proficient in Microsoft Office, particularly Outlook, Word and Excel.
• Outgoing personality with ability to relate to diverse group of people.
• Self-motivated and high energy.
• Strong problem-solving skills.
• Strong sense of urgency.
• Must be highly credible and trustworthy, and operate with high degree of integrity.
• Must hold oneself and others accountable and strive for a high level of excellence.
• Must have a positive, can-do attitude and be able to fuel growth and innovation.
• Must be customer-focused and results-oriented.
• Must want to continuously learn and develop.
• Exceptional oral and written communication skills.
• Ability to work well in a team establishing good working relationships with others.
• Ability to multitask and prioritize tasks with a strong attention to detail.
• Self-directed and able to work independently, with minimal supervision.

Responsibilities

• Provide Class A customer service - Building a good rapport with tenants and going above and beyond whenever possible.
• Meet and greet all visitors such as tenants, guests and prospects.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Respond to tenant questions and complaints in a timely manner.
• Ensure that only authorized individuals enter the building.
• Manage incoming phone calls and direct them to the appropriate destination.
• Coordinate reservation for amenity space, loading elevators and loading dock.
• Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed.
• Work scheduled shifts.
• Perform other duties as needed.

Skills

Strong customer service

Weekend availability

Excellent communication

Team player

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Comstock in Maryland is seeking a concierge to provide exceptional hospitality for residents. You will greet guests, assist with needs, and maintain a welcoming, organized reception area while ensuring security and privacy.

The role requires strong customer service, weekend and holiday availability, proficiency with Microsoft Office, and the ability to multitask with attention to detail. You will work scheduled shifts and contribute to a friendly team environment.