Part-Time Concierge

Capitol Concierge Inc.; McLean (VA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

PTO

Life insurance

Employer-paid healthcare

HRA Card

Disability insurance

FSAs

Education assistance

401(k)

Job summary

Capitol Concierge Inc. is seeking a Part-Time Concierge to greet residents and guests, maintain a welcoming lobby, assist with packages, and respond to resident requests with professionalism.

The role requires a High School Diploma, 3+ years in hospitality or customer service, and strong communication. Flexible, part-time hours with benefits including PTO and health coverage. Dress code is professional: black suit, white shirt; proficiency with Microsoft Office is a plus.

Qualifications

• 3+ years in hospitality or customer service preferred.
• High School Diploma required; Bachelor's degree preferred.
• Strong communication and organizational skills emphasized.

Responsibilities

• Provide outstanding customer service at the front desk.
• Keep the lobby clean and organized; assist with packages.
• Handle resident requests and log service tickets.
• Monitor visitor parking and issue passes.
• Answer phones and forward calls as needed.
• Sign for, track, and distribute packages to residents.
• Receive and log service requests from residents.
• Respond to emergencies when necessary.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Problem-solving

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Building Link/Key Link

Job description

Now Hiring: Part-Time Concierge

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where attention to detail and professionalism are key? If so, we want you on our team!

About The Role

As a Concierge, you will be the welcoming face of the community, ensuring residents, guests, and prospects have a seamless and enjoyable experience. From maintaining a pristine lobby to assisting with packages and responding to resident requests, you will play a vital role in creating a warm and inviting atmosphere.

What You’ll Do

• Provide outstanding customer service, adhering to Capitol Concierge Inc. standards.
• Keep the front desk, lobby, and entryways clean and organized.
• Perform light housekeeping tasks such as dusting, sweeping entryways, and cleaning glass doors.
• Maintain community refreshment areas (coffee, water, continental breakfast, etc.).
• Answer phones, provide information, forward calls, and take messages as needed.
• Sign for, track, and distribute packages to residents.
• Accept and log service requests from residents.
• Monitor and manage visitor parking and issue parking passes (if applicable).
• Handle resident noise complaints after leasing office hours.
• Contact emergency services when necessary (fire, medical, or police assistance).
• Track and inspect community amenity areas, especially when rented by residents.
• Other duties as assigned by the supervisor.

What We’re Looking For

To succeed in this role, you should have:

Education & Experience

• High School Diploma required; Bachelor's Degree preferred.
• 3+ years of experience in hospitality, customer service, or a related field preferred.

Skills & Qualities

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional, polished, and customer-focused demeanor.
• Ability to follow instructions and handle constructive feedback.
• Detail-oriented, efficient, and able to work independently and as part of a team.
• Problem-solving mindset with analytical skills.

Tech Savvy?

• Proficiency in Microsoft Office Suite (2013+).
• Knowledge of Building Link/Key Link is a plus.

Dress Code:

Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

What We Offer

We believe in taking care of our team members. Full-time employees enjoy:

• Paid Time Off (PTO) for vacation, personal, and sick leave.
• Company-paid life insurance ($35K for Concierges, $50K for management).
• Comprehensive healthcare (Medical, Dental, and Vision) with a 100% employer-paid option.
• HRA Clarity Card ($250 company-paid with medical enrollment).
• Voluntary benefits (Short-term & Long-term disability, supplemental life insurance).
• Flexible Spending Account.
• Education Assistance Program.
• 401(k) retirement plan.

Part-time employees also receive:

• Sick leave.
• 401(k) retirement plan.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.