Full-Time Commercial Concierge

Capitol Concierge Inc.; Washington (District of Columbia); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Healthcare coverage

401k retirement plan

Life insurance

Job summary

Capitol Concierge Inc. is seeking a Full-Time Commercial Concierge to create welcoming environments and deliver high-level customer service for tenants, visitors, and vendors. The role supports amenity spaces, events, and building operations.

Strong communication, organization, and problem-solving skills are essential. The candidate will develop appreciation programs and manage events, coordinate conference room activities, deliver concierge services, and promote services and events through

Qualifications

• At least 2 years of proven corporate experience.
• 2 years of Event planning experience.
• Conference Room/Conference Center Coordination Experience.
• Bachelor's degree.
• Proven computer skills (Microsoft Office Suite) as well as ability to learn concierge technology.
• Proven customer service experience.
• Marketing-oriented with ability to build lasting relationships.
• Excellent verbal and written communication skills.
• Comfort in a fast-paced, dynamic environment.
• Ability to work with internal staff as well as external vendors and contractors.

Responsibilities

• Develop appreciation programs and events from inception to conclusion.
• Coordinate Conference Room for the state of the art Conference Center.
• Deliver Concierge Services by connecting clients with high-quality products and services from local, regional, and national businesses.
• Promote services and events through onsite outreach and marketing collateral to foster client trust and promote amenity programs and tenant events.

Skills

Salesmanship

Interpersonal skills

Exceptional service

Time management

Organization

Self-motivation

Attention to detail

Teamwork

Communication

Education

Bachelor's degree

Tools

Microsoft Office Suite

Concierge technology

Job description

We are seeking a professional and reliable Full-Time Commercial Concierge to join our team! This role is ideal for individuals who excel in creating welcoming environments, providing high-level customer service, and managing a wide variety of property and tenant needs. The Commercial Concierge is the first point of contact for tenants, visitors, and vendors, and plays a key role in supporting amenity spaces, events, and building operations. Strong communication, organization, and problem-solving skills are essential.

At Capitol Concierge Inc. our purpose is to create community and a best place to work where employees thrive, clients succeed, and inspiration is brought to life. We focus on services that create connection and community, events and traditions that turn the workplace into a work experience, and building activities that bring the workspace to life.

The candidate's primary role will be:

• Event Planning/Tenant Relations Management - Develop appreciation programs and events from inception to conclusion. This may encompass themed events, memorable traditions, unique gifts and touches and interactive activities.
• Conference Room Coordination for state of the art Conference Center.
• Deliver Concierge Services - Connect our clients with a limitless range of high-quality products and services available from local, regional, and national businesses that give clients the freedom to enjoy what matters most to them.
• Marketing and Promotion of Services and Events - Outreach consists of onsite, in-person creative techniques combined with technology and marketing collateral, with an ultimate goal of fostering client trust and promoting concierge services, amenity programs and tenant events.

At Capitol Concierge, we are looking for:

• Proactive salesmanship empowered by interpersonal relationships
• Individuals with a passion for exceptional service
• A candidate who possesses a distinct ability to proactively connect, build relationships and express ideas and solutions with clarity and competence
• An ability to provide a high level of organization in each task performed from inception to completion
• Self-motivation and proactivity with an ability to manage time effectively
• Organized individuals with high attention to detail, and an outstanding ability to manage simultaneous task
• Projection of a self-confident demeanor with the ability to be flexible and approachable
• Ability to work both independently and in a team environment

QUALIFICATIONS:

• At least 2 years of proven corporate experience
• 2 years of Event planning experience
• Conference Room/Conference Center Coordination Experience
• Bachelor's degree
• Proven computer skills (Microsoft Office Suite) as well as ability to learn concierge technology
• Proven customer service experience
• Marketing-oriented with ability to build lasting relationships
• Excellent verbal and written communication skills
• Comfort in a fast-paced, dynamic environment
• Ability to work with internal staff as well as external vendors and contractors

Schedule Expectations:

• Monday through Friday from 8am to 6pm

Company Benefits:

Full time employees only

• Paid Time Off (PTO) - to be used for vacation, personal and sick leave
• Company paid life insurance $35K for Concierges and $50k for management
• Healthcare including Medical, Dental, and Vision including a 100% employer paid option.
• HRA Clarity Card - $250 company paid (with medical insurance enrollment only)
• Voluntary, employee-paid Short-term and Long-term disability
• Employee-paid Supplemental life insurance
• Flexible Spending Account
• Education Assistance Program
• 401k retirement plan

Part-time employees

• Sick leave
• 401k retirement plan

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.