Part-Time Concessions Supervisor

Hall of Fame Village; Canton (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

Hall of Fame Village in Canton, Ohio is seeking a Concessions Supervisor to manage concessions operations during events. The role includes opening/closing duties, food prep, inventory assistance, and coordinating with third-party F&B operators.

Reports to the Director of Food & Beverage. Responsibilities include supervising staff during events, ensuring guest satisfaction, maintaining high sanitation and safety standards, and assisting in ordering and training.

Qualifications

• Must be at least 21 years of age.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Exceptional verbal and written communication skills.
• Must be able to calculate basic math functions related to POS transactions, cash reconciliation, and inventory.
• Must handle cash accurately and responsibly.
• Flexible and reliable team player, within department and organization.
• Able to communicate with staff and guests in a professional, respectful manner.
• Able to work independently and maintain high performance, quickly without compromising quality.
• Flexible schedule including nights, weekends, and holidays.
• Demonstrate sound judgment and confidentiality.

Responsibilities

• Provide superior guest service to visitors, guests, clients, vendors, and staff at all times.
• Assist in opening/closing checklists and month-end inventory counts.
• Ensure high quality of foods and services for guest satisfaction.
• Prepare and present all food items with professional display.
• Operate POS and handle payments and change.
• Clean and restock concessions area daily.
• Train concessions staff for events.
• Plan, assign, and direct work for employees.
• Supervise concessions staff during events.
• Comply with Health Department and Alcohol Commission regulations.
• Interact extensively with staff and customers during events.
• Assist in ordering products and equipment by Concessions Manager.
• Maintain safe and sanitary facilities and waste management.

Skills

Guest service

Communication

Cash handling

Team player

Flexible scheduling

Supervisory skills

Tools

POS system

Job description

Job Summary:

The Concessions Supervisor is responsible for the following functions, this includes opening and closing the Concessions as needed, food prep and production, stocking, assisting in monthly inventory, delivery of products from vendors, working with our third-party F&B operators, and training Concession attendants. The Concessions Supervisor reports directly to the Director of Food & Beverage.

Essential Job Functions/Responsibilities:

• Provide superior guest service to visitors, guests, clients, vendors, and staff at all times.
• Responsible for assisting in administration functions including preparing opening/closing checklists and assisting in month end counting of inventory.
• Responsible for ensuring the quality of foods and services in order to maintain utmost satisfaction of guests.
• Responsible for preparation and presentation of all food items, continuously, ensuring a high level of professional and clean display.
• Operate POS; responsible for accepting payment from guests and making change as necessary.
• Ensure the concessions area is thoroughly cleaned, all equipment is sanitized, and supplies are fully re-stocked at the end of each day.
• Assists Director of Food & Beverage in training of all Food & Beverages Concessions Staff:
• Planning, assigning, and directing work for employees.
• Supervises concessions employees for events.
• Complies with the Health Department and Alcohol Commission regulations.
• This position is very hands-on and requires extensive interaction with both staff and customers during events.
• Assists the Concessions Manager in Ordering product and equipment.
• Assists the Concessions Manager in Food & Beverage ordering and receiving.
• Responsible for protecting public health by operating safe and sanitary facilities.
• Ensure all food and beverage areas are maintained in a safe and sanitary manner by adhering to regular cleaning and waste management disposal, governed by regulating bodies.
• Train staff on all handwash functions, 3 compartment sink functions, food temperature functions, and food storage functions.
• Address complaints and concerns of visitors, guests, clients, vendors, and staff and work professionally to create positive and guest-services oriented solutions.
• All other duties as assigned.

PART-TIME / HOURLY POSITION

Requirements

Required Knowledge, Skills, & Desired Qualifications:

• Must be at least 21 years of age.
• Valid driver’s license is highly desired.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Exceptional verbal and written communication skills
• Must be able to calculate basic math functions (addition, subtraction, division, multiplication, percentages) as they relate to POS Cash/credit transactions, cash reconciliation, and product inventory.
• Must have the ability to handle cash accurately and responsibly.
• Must be a flexible and reliable team player, both within own department and entire organization.
• Required to be able to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative environment.
• Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.
• Required to be able to work a flexible schedule (including nights, weekends, and holidays as needed).
• Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.

Physical Requirements for Position:

• Ability to lift up to 50 pounds regularly.
• The ability to work in various Ohio weather conditions, inside and outside.?
• The ability to work with hot, cold, and hazardous equipment as well as operate phones, computers, copiers/scanners, and other office equipment.??
• The ability to move safely over uneven terrain, steps, or in construction zones.
• The ability to see and respond to hazardous situations.
• The ability to sit, stand, squat, bend, stoop, twist, walk, climb ladders, and complete repetitive hand and write motions for periods of time as required for the position.?
• Must be able to hear, see, and speak.
• Ability to comprehend instructions and retain information.
• Must have manual dexterity necessary to complete all job duties.
• Must be available to work in Canton, Ohio.

Core Competencies:

• Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.
• Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.
• Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.
• Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.
• Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.
• Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.
• Coaching and Development: Encourages and inspires others’ development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.
• Execution: Ability to take plans and successfully execute against them.

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.