Part-Time Computer Imaging Tech — Deploy & Support

University of North Dakota; Grand Forks (ND); On-site; USD 19,000 - 25,000; Part time

Job summary

University of North Dakota is seeking an Imaging Technician to image, configure, and deploy computers for faculty and staff, with guidance from the Endpoint Support Manager. This part-time, non-benefited role is open to UND students and requires some on-campus presence.

Responsibilities include imaging Dell/Apple devices, redeploying existing equipment, and handling tickets. Training toward Dell/Apple certifications is available, with a focus on customer service and documentation.

Qualifications

• Must be willing to work a minimum of 10 hours per week.
• Must have a valid driver’s license.
• Familiarity with Windows operating systems.
• Ability to follow step-by-step technical documentation for system imaging and configuration.
• Strong organizational skills and attention to detail.
• Willingness to learn new technologies and take initiative in developing technical skills.
• Successful completion of a Criminal History Background Check.

Responsibilities

• Image and deploy new computers for UND faculty and staff, including Dell and Apple Desktops and laptops.
• Re-image and redeploy existing devices, including data verification, coordination with users, and device preparation.
• Ticket management and workflow coordination, including updating ticket notes, monitoring queues, and managing device pickup/staging areas.
• Training, support, and additional duties, including assisting with basic endpoint tasks, working toward Dell/Apple certifications, and other duties as assigned.

Skills

Interpersonal communication

Customer service

Punctuality

Multitasking

Follow procedures

Hardware basics

Teamwork

Organizational skills

Willingness to learn

Windows familiarity

Tools

Dell TechDirect

Apple certification programs

SCCM/Intune

TDX ticketing system

Job description

University of North Dakota is seeking an Imaging Technician to image, configure, and deploy computers for faculty and staff, with guidance from the Endpoint Support Manager. This part-time, non-benefited role is open to UND students and requires some on-campus presence.

Responsibilities include imaging Dell/Apple devices, redeploying existing equipment, and handling tickets. Training toward Dell/Apple certifications is available, with a focus on customer service and documentation.