Part-Time Community Rentals & Events Liaison

Penn State University; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

Penn State Brandywine is seeking a detail-oriented, customer-focused staff member to support external facility rentals and internal space-use requests. This part-time role (20-24 hours/week, 12 months) requires on-campus presence and interaction with campus and community stakeholders, serving as a key contact for internal and external partners.

The ideal candidate is organized, responsive, and collaborative across campus departments while delivering excellent customer service.

Qualifications

• Prior experience in customer service, event coordination, facilities support, or administrative roles.
• Strong communication and interpersonal skills.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a collaborative environment.
• Familiarity with scheduling or reservation systems.
• Proficiency with standard office software and basic website content updates.
• Availability to work occasional evenings or weekends based on rental activity and campus events.
• May require the ability to work in an outdoor environment in adverse weather conditions including extreme heat and cold.

Responsibilities

• External Facility Rentals: primary contact for inquiries; respond about availability, pricing, policies, and space suitability; conduct tours; prepare rental agreements; maintain the rental website information.
• Internal Space-Use Requests: coordinate intake, review and processing; ensure alignment with campus policies and scheduling guidelines; monitor reservation system to prevent conflicts.
• Coordination and Administrative Support: coordinate logistics with Police Services, Maintenance & Operations, IT, and Food Services; maintain records; track usage and prepare basic reports; coordinate billing and revenue documentation; communicate timelines and updates; provide feedback to improve processes and customer experience.

Skills

Customer service

Event coordination

Facilities support

Administrative support

Communication

Organizational skills

Scheduling systems

Office software

Evenings & weekends

Job description

Penn State Brandywine is seeking a detail-oriented, customer-focused staff member to support external facility rentals and internal space-use requests. This part-time role (20-24 hours/week, 12 months) requires on-campus presence and interaction with campus and community stakeholders, serving as a key contact for internal and external partners.

The ideal candidate is organized, responsive, and collaborative across campus departments while delivering excellent customer service.