Part Time Communications Officer I, University Police

Wake Forest University; United States; On-site; USD 25,000 - 39,000; Part time

Job summary

Wake Forest University in Winston-Salem, NC, is seeking a Communications Officer for the university police department. The role operates the radio communications system, dispatches calls for officers, and works various shifts, including nights, weekends, and holidays.

The position requires a high school diploma or GED, three years of related experience, strong customer service and communication skills, and the ability to pass background and medical screenings.

Qualifications

• High school diploma or GED with related experience.
• Excellent customer service, interpersonal, communication, and time management skills.
• US citizenship required.
• Proficiency with multiple line telephones and multi-channel radio equipment.
• Proficiency with Microsoft Office, Google Suites, the internet, and other relevant software.

Responsibilities

• Operates the department’s radio communications system and dispatches calls for assistance to officers.
• Responds to emergencies coordinating with local agencies and on‑campus teams.
• Must have excellent hearing, clear speech, and typing accuracy.
• Accurately records events in the CAD system.
• All other duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Verbal communication

Typing speed

Microsoft Office

Google Suites

Radio communications

US citizenship

Education

High school diploma or GED

United States citizenship

Tools

CAD system

Multi-channel radio equipment

Job description

Job Description Summary

The Communications Officer operates the WFU Police Department’s communications systems. The Communications Officer’s shifts include days, nights, weekends and holidays and are subject to hours beyond or outside normal scheduled shifts, short notice and/or emergency call-ins.

Job Description Essential Functions

• Operates the department’s radio communications system and dispatches all calls for assistance to officers properly and professionally.
• Responds to emergency situations which may involve contacting the Winston‑Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on‑campus emergency teams, and other departments and agencies.
• Must have excellent hearing in both ears, clear speech, effective verbal skills, and be able to type quickly and accurately on the computer keyboard.
• Accurately records all events and activities during each shift in the CAD (Computer Automated Dispatch) system.
• All other duties as assigned.

Required Education, Knowledge, Skills, Abilities

• High school diploma or G.E.D with three years of related experience, or an equivalent combination of education and experience.
• Related experience includes customer service, administrative work, and/or demonstrated experience working on a team.
• Must be a United States citizen.
• Excellent customer service, interpersonal, communication, and time management skills.
• Proficiency with the operation of multiple line telephones and multi‑channel radio equipment.
• Proficiency in Microsoft Office, Google Suites, the internet, and other relevant software.
• Must pass a criminal background investigation, psychological screening, drug screening and a medical evaluation by a licensed physician.
• Ability to meet the requirements of the University’s automobile insurance.
• Must be able to work nights, weekends, holidays, and special events as needed.

Preferred Education, Knowledge, Skills, Abilities

• Three years of related experience in police/emergency communications and/or customer service related environments.
• DCIN/NCIC certification.

Physical Requirements

• Must be able to sit or stand at a desk/console for long periods of time.
• Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Environmental Conditions

• Subject to inside environmental conditions.
• Must be able to work alone in the communications center for long periods of time.
• If working during special events, the employee may be required to work either inside or outside in heat/cold, wet/humid, dry/arid conditions and stand, walk or sit for long 7 periods of time.

Additional Job Description Time Type Requirement

Part time

Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job‑related instructions and perform job‑related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [e-mail] or [phone].

About WFU

Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher‑scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount. Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto “Pro Humanitate,” as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open‑mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust. The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world‑class faculty both in and out of the classroom setting with a student‑faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part‑time faculty and staff. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen‑team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight‑dimensional well‑being for students, faculty and staff as evidenced in the Thrive initiative. Winston‑Salem, North Carolina Wake Forest is located in Winston‑Salem, North Carolina, a beautiful, mid‑sized city centrally located in the Piedmont‑Triad region of North Carolina. Winston‑Salem is a family‑friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene. Winston‑Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston‑Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.