Part-Time Client Services & Intake Specialist

AgeWell Services of West Michigan; Muskegon (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

AgeWell Services of West Michigan in Muskegon, MI, is seeking a Part-Time Client Services Assistant to serve as the primary contact for individuals seeking meals and related services. You will screen, assess, and connect clients to Meals on Wheels and other programs, ensuring a seamless intake from first contact through service connection.

You will maintain accurate records, communicate with clients and caregivers, and coordinate with internal staff to place clients in appropriate services.

Qualifications

• High School Diploma or Equivalent required.
• Strong communication and active listening skills required.
• Proficiency with client records management systems/database.
• Good organization skills and ability to multitask.
• Ability to empathize and maintain professionalism.

Responsibilities

• Serve as the first point of contact for referrals and service requests.
• Provide clear, compassionate communication to clients, caregivers, and partners.
• Educate clients about available services and program requirements.
• Conduct comprehensive intake to assess needs, eligibility, and preferences.
• Determine appropriate program placements and coordinate with internal staff.
• Enter accurate data in the client records management system.

Skills

Strong communication

Active listening

Organization skills

Multitasking

Empathy

Professionalism

Education

High School Diploma or Equivalent

Tools

Client records management system/database

Job description

AgeWell Services of West Michigan in Muskegon, MI, is seeking a Part-Time Client Services Assistant to serve as the primary contact for individuals seeking meals and related services. You will screen, assess, and connect clients to Meals on Wheels and other programs, ensuring a seamless intake from first contact through service connection.

You will maintain accurate records, communicate with clients and caregivers, and coordinate with internal staff to place clients in appropriate services.