Part Time Client Service Representative Almaden Valley

VCA Animal Hospitals; San Jose (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Paid vacation (FT)

401(k)

Generous pet care discounts

Job summary

VCA Animal Hospitals in San Jose, CA is seeking a friendly receptionist to greet clients and their pets, answer phones, schedule appointments, and process payments. You will educate clients on services and treatments while supporting the care team.

Ideal candidates have at least one year of customer service experience, a high school diploma, and strong communication. This full-time role requires flexibility for evenings, weekends, and holidays.

Qualifications

• 1 year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people and awareness of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• Ability to integrate new information into problem-solving.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products and services and educate clients on basic pet care.

Skills

Customer service

Phone & communication

Multitasking

Microsoft Office

Compassion for pets

Education

High School Diploma/GED

Job description

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
• BENEFITS: We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com