Part-Time Client Service Associate

LPL Financial LLC; Hudson (WI); On-site; USD 57,859 - 95,054; Part time

Benefits offered by this job

401(k) matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial LLC is seeking a Client Service Associate to support financial advisors and deliver an exceptional client experience. This part-time, on-site role focuses on client communication, appointment coordination, and accurate handling of account-related requests.

You will maintain client records, assist with reports and correspondence, and help ensure compliance while supporting a collaborative team in a branch office.

Qualifications

• Strong organizational skills and keen attention to detail.
• Excellent verbal and written communication abilities.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using CRM systems and managing client records with discretion.

Responsibilities

• Serve as first point of contact for clients via phone, email, and in person.
• Schedule and confirm client meetings; prepare documentation and follow ups.
• Address inquiries related to accounts, statements, and online access.
• Process client requests such as address changes, beneficiary updates, and transfers.

Skills

Organizational skills

Verbal communication

Written communication

Problem solving

Education

Bachelor's degree in business/finance

Associate degree

Tools

Microsoft Office

CRM software

Job description

Job Overview

The Client Service Associate plays a crucial role in supporting financial advisors and ensuring an exceptional client experience. This position is responsible for administrative tasks, client relationship management, and operational support within the branch office.

Responsibilities

• Serve as the first point of contact for clients, providing friendly and professional assistance via phone, email and in person.
• Schedule and confirm client meetings, prepare necessary documentation, and assist with follow‑ups.
• Address general client inquiries related to account maintenance, statements, and online access.
• Ensure timely and accurate processing of client requests such as beneficiary updates, address changes, RMDs, and account transfers.
• Maintain strict confidentiality regarding client information and adhere to compliance guidelines.
• Manage calendars, coordinate appointments, and organize client review meetings for financial advisors.
• Prepare, proofread, and distribute reports, presentations and correspondence.
• Maintain and update client records in the firm’s CRM system, ensuring data accuracy.
• Handle incoming and outgoing mail, including scanning and filing important documents.
• Order office supplies and assist with general office upkeep.
• Process new account paperwork, ensuring all required documentation is completed and compliant.
• Assist in maintaining compliance records, ensuring adherence to FINRA, SEC and firm policies.
• Support the team in monitoring client accounts for accuracy and resolving administrative issues.
• Co‑ordinate with custodians, fund companies, and other financial institutions to process transactions and resolve client account issues.
• Assist in organizing client appreciation events, webinars, and educational seminars.
• Help manage social media updates, newsletters, and other client communication initiatives.

Qualifications

• Ability to work part‑time on‑site Monday – Thursday 8:00 – 2:00, with some flexibility as needed.
• Strong organizational skills with keen attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to learn and use CRM systems.
• Strong problem‑solving skills, and the ability to work both independently and with a team.
• High level of professionalism, discretion, and ethical conduct.
• Associate or bachelor’s degree, preferably in business, accounting or finance.

Benefits & Compensation

Pay Range: $41.82–$69.64 per hour, with actual base salary varying based on experience, education, and location. Additional LPL Total Rewards package includes 401(k) matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

EEO Statement

Principals only. EOE.