Client Service Associate

LPL Financial LLC; California (MO); Hybrid; USD 36,000 - 59,000; Full time

Benefits offered by this job

401K matching

health benefits

employee stock options

paid time off

volunteer time off

Job summary

LPL Financial LLC is seeking a Client Service Associate to provide administrative and operational support to advisors and clients in the Employee Model. The role focuses on delivering excellent client experiences through professional communication, accurate processing, and reliable follow-through.

Responsibilities include handling client inquiries, coordinating meetings, maintaining CRM data, processing account changes, and supporting branch operations while collaborating with teams to ensure

Qualifications

• 2+ years of customer service experience with strong verbal and written communication skills.
• 2+ years of experience managing multiple priorities and projects in fast-paced environments.
• 2+ years of experience utilizing Microsoft Office Suite and CRM systems.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and in person.
• Schedule and confirm client meetings, prepare documentation, and assist with follow-up tasks.
• Manage client inquiries related to account maintenance, statements, and online access.

Skills

Customer service

Verbal communication

Written communication

CRM systems

Multitasking

Microsoft Office

Education

Associate's or Bachelor's degree

Tools

Microsoft Office Suite

CRM systems

Job description

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, youll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The Client Service Associate provides administrative and operational support to advisors and clients in the Employee Model. This role is critical in ensuring an exceptional client experience through professional communication, detail-oriented execution, and consistent follow-through. The CSA will handle client relationship management, account administration, and branch office operations, while balancing multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for clients, providing friendly and professional service via phone, email, and in person.
• Schedule and confirm client meetings, prepare necessary documentation, and assist with follow-up tasks.
• Manage client inquiries related to account maintenance, statements, and online access.
• Ensure timely and accurate processing of client requests such as beneficiary updates, address changes, RMDs, and account transfers.
• Maintain accurate and up-to-date client information in CRM and other management systems.
• Coordinate and prepare meeting materials for advisors, ensuring compliance with regulatory requirements.
• Assist with documentation for new business, account openings, and account maintenance.
• Monitor, coordinate, and complete branch operational activities, including audits, compliance requests, and internal reporting.
• Support marketing, client appreciation events, and other client communication initiatives.
• Draft professional correspondence, presentations, and internal/external communications as needed.

Weare looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• 2+ years of experience delivering exceptional customer service with strong verbal and written communication skills, effectively explaining complex information in a clear and understandable manner.
• 2+ years of experience managing multiple priorities and projects in fast-paced environments while demonstrating strong organizational skills, attention to detail, professionalism, discretion, and sound judgment.
• 2+ years of experience utilizing Microsoft Office Suite and CRM systems while working both independently and collaboratively to support clients, advisors, and cross-functional teams.

Core Competencies

• Client service orientation with a commitment to exceeding expectations.
• Analytical and problem-solving skills with the ability to research information effectively.
• Strong interpersonal skills with the ability to build and maintain relationships.
• Initiative, drive, and adaptability in a changing environment.
• Ability to handle sensitive information with integrity and confidentiality.

Preferences

• Associate’s or Bachelor’s degree, preferably in Business, Accounting, or Finance.
• 1–2 years of experience in financial services, administrative support, or a related role.
• Experience working directly with financial advisors, branch staff, or home office support teams.

Remote

#LI – Remote

Pay Range

Pay Range: $25.85-$43.08/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Benefits

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play.

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans.

The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26

LPL Financial is the nation’s largest independent broker-dealer.* Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page. * As reported by Financial Planning magazine, June 1996-2019, based on total revenue.

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