Part-Time Client Advisor, Vilebrequin Aventura

Vilebrequin; Florida; In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k plan with employer contribution

Weekly Sales Bonus Structure

Tax-free commuter benefits

Employee referral program

Descrizione del lavoro

Vilebrequin in Aventura, FL is seeking a Client Advisor to deliver a premium luxury shopping experience. You will engage clients, tell the tale of our heritage, and transform store visits into memorable moments, reporting to the Store Manager.

Ideal candidates have 2–3 years in customer-facing sales, a polished presentation, and a passion for luxury product. This on-site role requires flexibility and a team-oriented attitude to elevate every guest interaction.

Competenze

• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or hospitality setting.
• Professional, welcoming character and presentation.
• Strong attention to detail and service quality.

Mansioni

• Welcome customers and proactively offer assistance.
• Provide a dynamic service presence at the store location.
• Ask questions to identify customer needs and guide them to the right products.
• Know store layout and current merchandise to direct customers.
• Foster a welcoming, fun, encouraging and energetic customer environment.
• Collaborate with team to maintain a positive work atmosphere.
• Support store operations including deliveries, merchandising and visuals.
• Process POS transactions with proper cash handling and opening/closing registers.
• Adhere to corporate customer service policies and communicate effectively with colleagues and managers.
• Lead by example and contribute to a high-performing team.

Conoscenze

Customer service

Sales

Communication

Hospitality mindset

Formazione

High School Diploma or Equivalency

Descrizione del lavoro

#402

Aventura, Florida, United States

Job Description

YOUR OPPORTUNITY
Your opportunity to join a dynamic team where every day feels like a holiday awaits! The role of the Client Advisor at Vilebrequin is at the core of our brand as they continue to safeguard the growth and longevity of our brand through cultivating and strengthening client relationships. As a Client Advisor at Vilebrequin, you are tasked with understanding the mindset of the Vilebrequin brand and bringing it to life each day. As Brand Ambassadors, you help engage clients in the discovery of our heritage through storytelling and creating enthusiasm for the Vilebrequin collections. You will aid in transforming a customer's store visit into a memorable luxury shopping experience. This position is onsite at the specified location and will report to the Store Manager.

YOUR IMPACT

• Immediately welcome customers and proactively offer assistance.
• Provide a dynamic service presence to each location.
• Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.
• Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
• Help foster a welcoming, fun, encouraging and energetic customer environment.
• Create a positive work environment through collaboration.

Elevate the Shopping Experience

• Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.
• Incorporate the WE SELL SUN selling ceremony in every sale through applying first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
• Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
• Study and communicate collection details while assisting clients.
• Ensure the customer wish list is always current with customers being notified when product arrives.
• Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name
  Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.
• Adhere to all corporate customer service policies.
• Demonstrate effective communication with customers, coworkers, and managers.
• Lead by example and positively influence others.

Support Store Operational Excellence

• Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.
• Execute correct POS processes including proper cash handling and opening/closing the registers.
• Adhere to all operational policies and procedures.
• Safeguard company property, including key holding.
• Maintain standards of cleanliness and organization.
• Responsible for opening and closing the store.

Problem Solving

• Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.
• Ability to understand a customer's concerns and quickly determine solutions with limited
  supervision.

KEYS FOR SUCCESS

Education:

• High School Diploma/Equivalency Required.
• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a
  luxury or a hospitality setting.
• Desire to work in a retail setting, with a focus on sales
• Passion for luxury product with an appreciation for design
• A professional, welcoming character and presentation
• Ability to generate customer delight
• Client-oriented with an excellent sense of service quality (go the extra mile spirit)
• Strong attention to detail
• "Win together" mentality
• Ability to work autonomously
• Strong problem-solving skills
• Displays strong organizational skills and follow-through
• Technologically savvy
• Ability to work a flexible schedule based on business needs, which includes mornings/ evenings, weekends, and holidays

Languages: Foreign Languages a plus

Essential Physical Requirements

• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required-frequently
• Climbing ladders -- occasionally
• Routine standing for duration of shift (up to 8 hours)

BENEFITS JUST FOR YOU
We offer a comprehensive range of benefits to our valued associates:

• A 401k plan with an employer contribution
• Weekly Sales Bonus Structure
• Tax-free commuter benefits
• Employee referral program

OURCOMMITMENT

Vilebrequin is an equal opportunity employer. We are committed toequal employment opportunity regardless of race, color, religion, sex,pregnancy, sexual orientation, gender identity and/or expression, maritalstatus, age, national origin, disability, genetic information, veteran status,or any other status protected by federal, state, or local law.