Part-Time Citizen Experience Specialist

City of Englewood; Englewood (CO); On-site; USD 23,000 - 36,000; Part time

Job summary

The City of Englewood is seeking a part-time Customer Experience Assistant to be the first point of contact for the public in person, over the phone, and online. You will search the Citizen Response platform for answers, assist with passport services, and perform general office tasks within the City Clerk’s Office.

Responsibilities include greeting the public, processing applications, taking payments, and coordinating with City staff. Strong customer service and data entry skills are essential.

Qualifications

• Customer service experience preferred.
• Passport Acceptance Agent Certificate must be obtained if not currently held within 3 months.
• Driver’s License required.

Responsibilities

• Greet community members and the public in person, over the phone, and online with professionalism.
• Provide directional assistance and connect customers with appropriate city personnel.
• Search the Citizen Response platform and city website for answers to common questions.
• Accept payments for city services and assist with mail processing and filing.
• Process passport applications and provide digital passport photos.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Active listening

Empathy

Education

High School diploma or GED

Tools

Citizen Response platform

Job description

The City of Englewood is seeking a part-time Customer Experience Assistant to be the first point of contact for the public in person, over the phone, and online. You will search the Citizen Response platform for answers, assist with passport services, and perform general office tasks within the City Clerk’s Office.

Responsibilities include greeting the public, processing applications, taking payments, and coordinating with City staff. Strong customer service and data entry skills are essential.