Citizen Experience Specialist & Passport Services

Ultipro; Englewood (CO); On-site; USD 23,000 - 36,000; Part time

Job summary

City of Englewood seeks a part-time Customer Experience Assistant to greet the public, answer inquiries, and provide information via in-person, phone, and online channels. You will handle payments, route contacts, and support the City Clerk's Office with clerical tasks and passport processing.

Responsibilities include data entry, knowledgebase searches, and assisting with agendas and meetings. Strong Microsoft Office skills and empathy for residents are essential.

Qualifications

• Customer service experience in diverse settings.
• Ability to navigate government portals and databases.
• Accurate data entry and information retrieval.
• Proficient with Microsoft Office and general office equipment.

Responsibilities

• Greet community members in person, over the phone, and online with professionalism.
• Provide directional assistance and answer general questions.
• Search Citizen Response to find answers and provide information.
• Process passport applications with review of forms and citizenship proofs.
• Assist with agenda/minutes and office duties as needed.

Skills

Customer service

Multitasking

Active listening

Computer skills

Empathy

Office software

Education

High School diploma/GED

Driver's License

Tools

Citizen Response platform

Job description

City of Englewood seeks a part-time Customer Experience Assistant to greet the public, answer inquiries, and provide information via in-person, phone, and online channels. You will handle payments, route contacts, and support the City Clerk's Office with clerical tasks and passport processing.

Responsibilities include data entry, knowledgebase searches, and assisting with agendas and meetings. Strong Microsoft Office skills and empathy for residents are essential.