Part-Time Captain

City Experiences; Chicago (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dynamic and adaptable Part-time Captain for their Marine operations in Chicago. This role is perfect for an enthusiastic team player who thrives in a fast-paced environment and values communication, creativity, and cooperation. The Captain will be responsible for ensuring guest satisfaction and safety while managing crew operations and adhering to Coast Guard regulations. If you have a passion for providing amazing experiences on water and possess the necessary marine qualifications, this opportunity is ideal for you to make a significant impact in a vibrant team setting.

Qualifications

• Must possess a 100 ton license with a satisfactory record.
• Minimum 5 years marine experience, 2 years as captain preferred.

Responsibilities

• Ensure adherence to safety standards and Coast Guard regulations.
• Resolve guest issues with effective communication and service.

Skills

Marine Experience

Vessel Handling

Navigation Knowledge

Guest Service Skills

Communication Skills

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Safety Training Programs

Payroll System

Job description

City Cruises is seeking a Part-time Captain for our Marine operations in Chicago, IL.

About You:

This person will be adaptable, dynamic, and embody City Cruises' RESPECT Service System.

About the Opportunity:

City Cruises’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. The successful Captains greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction.

Responsibilities:

• Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide, including thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.
• Gather pertinent cruise event details from other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction.
• Conduct pre-cruise meetings and communicate necessary information regarding the cruise (special needs, boarding procedures, etc.) to crew.
• Ensure that staff and guests adhere to all safety standards and procedures.
• Participate in the execution of the Safety Program, including emergency drills.
• Participate in the proper maintenance of all ship’s systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation.
• Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
• Ensure strict compliance to Emergency Response Plan.
• Execute other projects as assigned by management.

Operations Team Management:

• Recruit non-exempt operations staff (crew) when necessary to fill vacant positions.
• Deliver training to new crew.
• Schedule crew according to staffing matrix.
• Adhere to Company’s performance management guidelines for all discipline and termination situations.
• Recommend to Marine Management the promotion of crew to full-time annual positions.
• Develop positive working relationships with city department heads and peers.
• Develop strong teamwork within the staff.

Guest Service:

• Resolve guest problems in conjunction with the on-duty Restaurant Manager utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention.
• Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies.

Administration:

• Complete all shift records: checklist, logbook, payroll, and documentation of safety training.
• Ensure that incident reports are completed accurately and promptly.
• Participate in administration of payroll system including scheduling, checking, transmitting and processing.
• Execute collateral duties as assigned by Marine Management: uniforms, crew training, safety training, recruiting, scheduling crew and routine vessel maintenance.
• Schedule crew work periods to achieve maximum payroll efficiency.
• Attend all scheduled meetings.
• Assist in accounting assistance including invoice processing.
• Additional job duties as assigned.

Requirements & Qualifications:

• High school diploma or equivalent required.
• Must currently possess 100 ton license with a satisfactory record.
• Minimum of five (5) years of marine experience—preferably to include two (2) years as a captain with an outstanding record.
• Detailed working knowledge of all ship’s systems and their proper maintenance.
• Must be able to operate vessel in accordance with all Coast Guard rules and procedures.
• Vessel handling and navigation knowledge required.
• Able to communicate effectively in oral and written form.
• Able to effectively deal with internal and external guests some of whom will require high levels of patience, tact, and diplomacy.
• Ability to establish and maintain effective working relationships.
• Ability to analyze and solve problems.
• Demonstrated ability to manage multiple priorities/tasks.
• Proficient knowledge of Microsoft Office applications (especially Word & Excel).

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.