Captain Full/Part Time Hourly

Boka Restaurant Group; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated and experienced captain to join their dynamic team. This role at a renowned steakhouse emphasizes exceptional customer service, deep knowledge of food and beverages, and a passion for creating memorable dining experiences. Ideal candidates will be flexible, positive, and self-motivated, ready to uphold high standards in a fast-paced environment. Join a team that values hard work, hospitality, and personal growth, and contribute to an exceptional dining atmosphere that delights every guest.

Qualifications

• Deep knowledge of classic cocktails, wine, and food.
• Excellent customer service skills and a passion for high-quality service.

Responsibilities

• Establish yourself as a role model and leader for all staff.
• Guide guests through their dining experience with expertise.
• Maintain a safe and healthy environment by enforcing sanitation standards.

Skills

Customer Service

Knowledge of Cocktails

Wine Knowledge

Food Knowledge

Flexibility

Positive Attitude

Self-Motivation

Punctuality

Hospitality

Job description

We are looking for a motivated and experienced captain to join our team at Swift & Sons Steakhouse. The ideal candidate will have a deep knowledge of classic cocktails, wine, spirits, food and possess excellent customer service skills. The position requires the ability to work evenings, weekends, and holidays. A passion for high-quality food, beverages, and excellent service is a must for success in this role. We look forward to hearing from you!

Expectations

As an employee of Swift & Sons Restaurant, you are expected to be:

1. Flexible. This is of utmost importance, as the restaurant industry can be very unpredictable. Be willing to do what is asked of you to benefit the Group as a whole, even if it isn’t exactly outlined in this job description or your expected schedule.
2. Positive, personable, and open-minded. As we all work closely together, we always want to bring positive energy to the group.
3. Hard-working and self-motivated. There may not be supervision or direction available at all times, so we expect you to maintain high standards for yourself without needing to be told.
4. Punctual and responsible. We hold each other accountable to follow through on all commitments with a sense of urgency.
5. Hospitable. We are known for exceptional customer service in all of our pursuits, and it is your job to uphold these high standards, anticipate the guests needs, and to find ways to go above and beyond the client's expectations and create memorable experiences.

Responsibilities

As a Server of Swift & Sons Restaurant, you are expected to:

1. Establish yourself as a role model and leader for all staff in the restaurant by being an expert on the food, beverage, and service standards of Swift & Sons, teaching and mentoring support staff, and holding yourself accountable to the policies and values of BOKA Restaurant Group.
2. Guide guests through their dining experience by describing the cuisine, seamlessly accommodating special requests, allergies, and dietary restrictions, and enlightening them on unique ingredients, fine wine, spirits, and cocktails.
3. Manage the pace and sequence of the dining experience by appropriate coursing, firing, and clearing through proper communication and delegation to support staff of the steps of service.
4. Pursue personal growth and industry knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
5. Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
6. Enhance the work environment and culture by recognizing the importance of your role and exploring opportunities to add value to your job accomplishments.