Part-Time Cannabis Wellness Advisor

TerrAscend; Bethlehem (Northampton County); On-site; USD 22,000 - 33,000; Part time

Job summary

TerrAscend's Bethlehem, PA dispensary is seeking a Part Time Wellness Associate to deliver compassionate, friendly customer service to patients and caregivers navigating cannabis selections, dosing, and methods of consumption.

You will maintain patient records, stay current on product knowledge, and collaborate with the management team to ensure privacy, safety, and regulatory compliance while providing a distinct, helpful patient experience.

Qualifications

• Customer service experience in retail or similar environment.
• Ability to work in a fast-paced setting and maintain composure.
• Knowledge of cannabis products and dosing is a plus.

Responsibilities

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
• Management of patient records through the systems.
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits and patient confidentiality.
• Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Complete the required state mandated training program.
• Any other tasks assigned by Management.

Skills

Customer service

Team player

Flexibility

Cannabis knowledge

Job description

TerrAscend's Bethlehem, PA dispensary is seeking a Part Time Wellness Associate to deliver compassionate, friendly customer service to patients and caregivers navigating cannabis selections, dosing, and methods of consumption.

You will maintain patient records, stay current on product knowledge, and collaborate with the management team to ensure privacy, safety, and regulatory compliance while providing a distinct, helpful patient experience.