Wellness Associate - Part Time

Terrascend; Mount Carmel Township (PA); On-site; USD 30,000 - 40,000; Part time

Job summary

Terrascend in Mount Carmel Township is looking for a Part Time Wellness Associate to provide exceptional customer service at their dispensary. The role involves assisting patients in selecting cannabis products based on their needs and maintaining patient records.

Qualified candidates should have prior customer service experience, be flexible with scheduling, and possess strong interpersonal skills. This position requires availability during evenings, weekends, and some holidays.

Qualifications

• At least one year of customer service, retail, or related experience preferred.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• Ability to work well within a team environment.

Responsibilities

• Assist patients with cannabis recommendations.
• Manage patient records.
• Provide excellent customer service practices.

Skills

Customer service

Interpersonal skills

Cannabis knowledge

Job description

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Our highly trained cannabis associates provide personalized, one-on-one consultations to help customers find the products that best meet their needs.

The next Part Time Wellness Associate will provide compassionate, friendly, and professional customer service at our on-site dispensary in Bethlehem, PA during the hours of 9 am – 8 pm, seven days per week. Availability during nights, weekends, and some holidays is required.

Responsibilities

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
• Manage patient records through the systems.
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits such as greeting, eye contact, courtesy, and ensuring patient/customer confidentiality and security.
• Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Complete the required state mandated training program.
• Any other tasks assigned by Management.
• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission.
• At least one (1) year of customer service, retail, or related experience preferred.
• Cannabis experience a plus.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• Ability to work well within a team environment.

Physical Requirements

• Stand constantly.
• Walk frequently.
• Reach and twist/turn with hands and arms.
• Climb or balance and stoop, kneel, crouch or crawl.
• Frequently lift and/or move up to 20 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Background Check Requirement

As a condition of employment, a complete background investigation will be conducted in accordance with the laws and regulations of the state in which the employee is hired. The investigation typically includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.