Part time Call Center Customer Service Agent Optometry Practice

Open Eyes Vision Center; Fort Worth (TX); On-site; USD 21,000 - 22,000; Part time

Job summary

Open Eyes Vision Center is seeking a friendly, detail-oriented Part-Time Call Center Customer Service Agent to join our optometry practice in person. This role offers 12–24 hours per week with Mondays required, and a positive, patient-focused environment.

You will answer calls, schedule and confirm appointments, update patient records, explain services and benefits, and liaise between clinics and patients, ensuring accurate documentation and a warm patient experience.

Qualifications

• Excellent customer service and phone presence.
• Strong attention to detail and accuracy.
• Team-oriented and organized in a fast-paced environment.
• Comfortable using computers and scheduling systems.

Responsibilities

• Answer incoming calls with professionalism and warmth.
• Schedule and confirm patient appointments accurately.
• Enter and update patient information in our system.
• Help patients understand services, benefits, and next steps.
• Support smooth communication between clinics and patients.
• Maintain clear, accurate documentation of interactions.

Skills

Outstanding customer service

Attention to detail

Team player

Organized/multitask

Computer literacy

Scheduling systems

Bilingual (preferred)

Tools

Scheduling systems

Job description

Part-Time Call Center Customer Service Agent – Optometry Practice

Pay: $15.00–$16.00 per hour

Schedule: Part-time, 12–24 hours per week (Mondays required)

Location: In person

We are looking for a friendly, detail-oriented Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This part-time role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.

What You’ll Do

• Answer incoming calls with professionalism and warmth
• Schedule and confirm patient appointments accurately
• Enter and update patient information in our system
• Help patients understand services, benefits, and next steps
• Support smooth communication between clinics and patients
• Maintain clear, accurate documentation of interactions

What We’re Looking For

• Outstanding customer service skills and a friendly phone presence
• Strong attention to detail and accuracy
• Positive, team-player mindset
• Organized and able to multitask in a busy environment
• Comfortable using computers and scheduling systems
• Medical office or call center experience preferred (not required)
• Bilingual skills are a plus

We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.

Benefits (Eligibility Based on Hours)