Bilingual Customer Service Agent Optometry Practice

Open Eyes Vision Center; Fort Worth (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Paid time off

Training and ongoing support

Job summary

Open Eyes Vision Center in Fort Worth, TX is seeking a bilingual (English/Spanish) Call Center Customer Service Agent to welcome patients with a warm, professional demeanor. This full-time, in-person role requires strong communication, organization, and a genuine passion for helping people.

You will answer calls in both languages, schedule and confirm appointments, enter patient information, and support seamless communication between clinics and patients, delivering accurate documentation and a

Qualifications

• Fluency in English and Spanish is required.
• Excellent customer service and phone presence.
• Comfortable using scheduling systems and computers.

Responsibilities

• Answer incoming calls with warmth in English and Spanish.
• Schedule and confirm patient appointments accurately.
• Enter and update patient information in our system.
• Help patients understand services, benefits, and next steps.
• Support smooth communication between clinics and patients.
• Maintain clear, accurate documentation of interactions.

Skills

Bilingual English/Spanish

Customer service

Multi-tasking

Attention to detail

Team player

Computer systems

Job description

Pay:

Pay: $15-$17.50 per hour based on experience

Schedule: Full-time

Location: In person

Requirement: Fluent in English and Spanish

We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.

What You’ll Do

• Answer incoming calls with professionalism and warmth in both English and Spanish
• Schedule and confirm patient appointments accurately
• Enter and update patient information in our system
• Help patients understand services, benefits, and next steps
• Support smooth communication between clinics and patients
• Maintain clear, accurate documentation of interactions

What We’re Looking For

• Fluency in both English and Spanish (required)
• Outstanding customer service skills and a friendly phone presence
• Strong attention to detail and accuracy
• Positive, team-player mindset
• Organized and able to multitask in a busy environment
• Comfortable using computers and scheduling systems
• Medical office or call center experience preferred (not required)

We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.

Benefits

• 401(k) with matching
• Health, dental, and vision insurancePaid time off
• Training and ongoing support in a collaborative team environment