Community Engagement Specialist

Capital District Transportation Authority-CDTA; West Albany (NY); On-site; USD 49,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pension plan

Life insurance

Paid time off

Job summary

Capital District Transportation Authority-CDTA is seeking a Community Engagement Specialist to build stronger connections with Albany-area communities through partnerships, mobility education, accessibility improvements, and outreach across regional stakeholders including businesses and educational partners.

The role involves transit training, promoting services, representing CDTA at events, and expanding knowledge of fixed routes, Navigator app, and ancillary mobility options.

Qualifications

• High School Diploma or GED required.
• Basic computer and mobile app skills with strong customer service experience.
• Extensive knowledge of CDTA fixed routes, mobility services, Navigator app.

Responsibilities

• Provide transit training on trip planning, fares, and safety.
• Promote CDTA services through educational sessions.
• Represent CDTA at community events and meetings.
• Explain fixed routes, Navigator app, and mobility services.
• Ensure ADA accessibility in outreach efforts.
• Attend regional orientation for Universal Access partners.
• Assist with half-fare ID cards and account creation.
• Present informational sessions for organizations and municipalities.
• Assist Business Development in outreach to boost ridership.

Skills

Customer service experience

Basic computer skills

Knowledge of CDTA fixed routes andMob

Education

High School Diploma or GED

Job description

Community Engagement Specialist (Albany, NY)

CDTA is seeking a strategic and service-driven Community Engagement Specialist to build stronger connections between CDTA and the communities it serves by creating strategic partnerships, expanding mobility education, improving transportation accessibility, promoting customer independence, and expanding overall outreach with regional stakeholders including but not limited to businesses, service organizations, educational partners and the public at large. The goal is to increase public trust and awareness in CDTA services through meaningful community engagement.

Duties and Responsibilities

• Provide transit training services to various customer groups focused on trip planning and timing, reading and understanding route maps and schedules, how to pay the fare, bus riding etiquette and overall safety related to safe travel
• Promote CDTA services and strengthen community awareness through education and informational sessions
• Serve as a public representative of CDTA at community events, festivals, conferences, employee health and benefits fairs and educational workshops
• Have a comprehensive understanding of CDTA's fixed route network, utilization of the Navigator app and deep knowledge of ancillary mobility services including but not limited to bikeshare, car sharing and microtransit
• Have knowledge of and understanding of the Americans with Disabilities Act requirements to ensure customer groups have equitable access to CDTA services
• Attend regional orientation programs for Universal Access partners and other stakeholders for which CDTA partners with or provides transportation services
• Assist with half-fare ID card and account creation where appropriate
• Present public informational sessions focused on the specific transit needs of the requested organization, municipality or other stakeholder group
• Assist the Business Development department in conducting outreach to attract new ridership with businesses and community organizations

Qualifications

• High School Diploma or General Equivalency Diploma
• Basic computer skills, telephone communication skills, mobile phone application skills and customer service experience.
• Extensive knowledge of CDTA fixed routes and mobility services, CDTA website, and Navigator app.

Working Conditions

• Heavy lifting, walking long distances, standing for extended periods, local travel within 6 counties.
• Evenings and weekends are required as needed (calendar dependent)

Compensation

Grade 612 ($49,003- $56,353)

Benefits

CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.

At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.