Part-Time Call Center CSR: Customer Care Pro

Capital District Transportation Authority-CDTA; West Albany (NY); On-site; USD 18,000 - 30,000; Part time

Benefits offered by this job

Medical, dental and vision coverage

Pension plan

Life insurance

Paid time off

Job summary

Capital District Transportation Authority-CDTA is seeking a Part Time CSR-Call Center Representative in Albany, NY. You will handle inbound calls, answer questions about CDTA services, fares, and schedules, and assist with paratransit reservations.

Responsibilities include recording feedback, verifying trip information, and transferring calls as needed. Strong customer service, map-reading ability, and use of Microsoft Office are required; bilingual candidates are encouraged to apply.

Qualifications

• High school diploma or equivalent required.
• Minimum one year in a customer service role; call center experience preferred.
• Familiar with Capital District area and able to read/use maps.
• Able to multitask and use multiple software programs.
• Excellent communication and de-escalation skills; able to assist seniors and individuals with disabilities.

Responsibilities

• Answer all incoming calls and provide accurate information about CDTA services, fares, and programs.
• Process paratransit reservations and trip requests with attention to detail.
• Record feedback in the HASTUS Customer Comment database.
• Follow procedures for verifying trip information before saving records.
• Transfer calls to appropriate departments as needed and maintain confidentiality.

Skills

Customer service

Multitasking

Phone etiquette

Map reading

Microsoft Office

Bilingual

Education

High School Diploma or Equivalent

Tools

HASTUS

CDTA Call Center software

Microsoft Office (Word, Excel, Outlook)

Job description

Capital District Transportation Authority-CDTA is seeking a Part Time CSR-Call Center Representative in Albany, NY. You will handle inbound calls, answer questions about CDTA services, fares, and schedules, and assist with paratransit reservations.

Responsibilities include recording feedback, verifying trip information, and transferring calls as needed. Strong customer service, map-reading ability, and use of Microsoft Office are required; bilingual candidates are encouraged to apply.