Part‑Time Brand & Customer Experience Leader

Carter's Inc.; Carle Place (NY); On-site; USD 27,000 - 32,000; Part time

Benefits offered by this job

Employee discount

Benefits package

Tuition assistance

Professional development

Job summary

Carter's Inc. in New York–Carle Place is seeking a Part Time Sales Manager to be the first face of the brand for growing families, greeting parents and guiding them through our baby essentials and school readiness offerings.

You will foster an inclusive environment, coach and develop the store team, and lead a defined business focus area while performing Leader on Duty duties, driving results and handling customer concerns with timely resolutions.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to handle multiple tasks with minimal supervision.
• Proficient with computer applications and retail software.

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs, including credit.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Skills

Customer service

Communication

Multitasking

Tech literacy (Outlook, Excel)

Brand knowledge

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's Inc. in New York–Carle Place is seeking a Part Time Sales Manager to be the first face of the brand for growing families, greeting parents and guiding them through our baby essentials and school readiness offerings.

You will foster an inclusive environment, coach and develop the store team, and lead a defined business focus area while performing Leader on Duty duties, driving results and handling customer concerns with timely resolutions.