Part-Time Branch Sales & Service Specialist

First Citizens Bank; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Charlotte, NC is seeking a Sales and Service Representative to process transactions and address customer service requests. You will actively identify and refer sales opportunities and educate customers on bank capabilities and resources.

The role emphasizes customer focus, adaptability, and collaboration with team members to deliver value while maintaining compliance with policy and regulatory standards.

Qualifications

• High School Diploma or GED
• 6 months' experience in customer service
• Strong communication and interpersonal skills
• Ability to handle transactions accurately
• Flexibility and adaptability to changing priorities

Responsibilities

• Process transactions and customer service requests in the branch.
• Identify and refer sales opportunities to the appropriate bank partner.
• Assist in educating customers about bank capabilities, tools and resources; support sales efforts.
• Maintain compliance with bank policies, regulations and procedures.
• Build productive relationships with customers and colleagues to deliver value.

Skills

Branch Banking Operations

Communication (Written and Verbal)

Transaction Processing

Build Productive Relationships

Detail Oriented

Education

High School Diploma or GED

Job description

First Citizens Bank in Charlotte, NC is seeking a Sales and Service Representative to process transactions and address customer service requests. You will actively identify and refer sales opportunities and educate customers on bank capabilities and resources.

The role emphasizes customer focus, adaptability, and collaboration with team members to deliver value while maintaining compliance with policy and regulatory standards.