Part-Time Box Office & Retail Guest Services Associate

Pro Football Hall of Fame; Canton (OH); Hybrid; USD 17,000 - 22,000; Part time

Job summary

The Pro Football Hall of Fame in Canton, Ohio is seeking a part-time Box Office Guest Services Associate to welcome guests, sell museum and event tickets, and assist at the retail store. This hybrid role requires strong people skills, cash handling, and the ability to upsell MVP memberships while coordinating tours and answering questions during evenings and weekends.

Join us to deliver an engaging, fun guest experience that celebrates football history and helps visitors navigate exhibits and

Qualifications

• Customer-facing experience in retail or ticketing.
• Strong communication and guest-relations skills.
• Ability to operate a cash register and process payments.
• Comfort with data entry and basic computer use.
• Weekend and evening availability.

Responsibilities

• Provide a fun experience to Hall of Fame guests through active conversation and engagement.
• Provide information about events, process ticket sales, upsell MVP memberships, schedule museum tours.
• Handle cash and credit transactions and reconcile daily register.
• Resolve any ticketing issues or discrepancies promptly.
• Maintain cleanliness and organization at the box office area and the retail store.
• Maintain accurate records of ticket sales and museum attendance.
• Assist with answering the store phones lines with courtesy and timely follow up.
• Engage with guests and sell merchandise in the Retail Store representing all 32 NFL teams and the Pro Football Hall of Fame.
• Complete tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging, and maintaining the sales floor and the backroom.
• And more!

Skills

Guest services

Retail sales

Ticketing

Cash handling

Upselling memberships

Communication

Weekend/evening availability

Data entry

Team player

Tools

POS system

Cash register

Job description

The Pro Football Hall of Fame in Canton, Ohio is seeking a part-time Box Office Guest Services Associate to welcome guests, sell museum and event tickets, and assist at the retail store. This hybrid role requires strong people skills, cash handling, and the ability to upsell MVP memberships while coordinating tours and answering questions during evenings and weekends.

Join us to deliver an engaging, fun guest experience that celebrates football history and helps visitors navigate exhibits and