Guest Services / Retail Associate (Part-Time)

Pro-Football-Hall-of-Fame; Canton (OH); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Pro Football Hall of Fame in Canton, Ohio is seeking a part-time Box Office Guest Services Associate to greet guests, process museum and event ticket sales, and share information about tours and events.

The role also supports the Hall of Fame Store—assisting guests with merchandise, operating the cash register, and ensuring a welcoming, fun guest experience. A flexible schedule, including weekends and evenings, is required.

Qualifications

• Previous guest service experience preferred, including retail or ticketing.
• Ability to engage guests and build relationships.
• High energy, friendly, positive attitude.
• Ability to use a computer for data entry, cashiering, email.
• Ability to work weekends and evenings.
• Open scheduling availability and flexible hours.

Responsibilities

• Greet and assist guests entering the museum.
• Process ticket sales for museum and events.
• Provide information on events and tours.
• Sell merchandise and operate the cash register.
• Respond to phone inquiries and maintain store area.
• Maintain organized box office and retail spaces.
• Reconcile daily cash register.
• Upsell MVP memberships.
• Support private events and tours.

Skills

Guest service

Communication skills

Retail experience

Cashiering

Weekend/evening availability

MVP memberships upsell

Tools

POS system

Job description

Description

It is a unique opportunity to be part of the Pro Football Hall of Fame! Our Mission is to Honor the Greatest of the Game, Preserve its History, Promote its Values & Celebrate Excellence Together.

Position Summary:

This position is a hybrid role supporting both Guest Services and the Pro Football Hall of Fame Store, with a primary focus on the Box Office. The Box Office Guest Services Associate will welcome and assist guests as they enter the museum, process museum and event ticket sales, provide information about events and tours, and respond to phone and other guest inquiries. In addition, this position will support the Hall of Fame Store by assisting guests with merchandise purchases, operating the cash register and providing welcoming and fun guest experience.

Position Type & Schedule

This is a part-time position working up to 25 hours per week. Candidates must have open scheduling availability and be available to work a flexible schedule based on museum operations and events. This position may also require additional hours outside of regular museum hours to support private events and private tours. The museum is open:

• Monday, Tuesday, Wednesday, Friday, Saturday & Sunday: 9 a.m. – 5 p.m.
• Thursday: 9 a.m. – 8 p.m.
• June–August: Extended summer hours may extend museum operations until 7 p.m.

A Day in the Life

• Provide a fun experience to Hall of Fame guests through active conversation and engagement.
• Provide information about events, process ticket sales, upsell MVP memberships, schedule museum tours.
• Handle cash and credit transactions and reconcile daily register.
• Resolve any ticketing issues or discrepancies promptly.
• Maintain cleanliness and organization at the box office area and the retail store.
• Maintain accurate records of ticket sales and museum attendance.
• Assist with answering the store phones lines with courtesy and timely follow up.
• Engage with guests and sell merchandise in the Retail Store representing all 32 NFL teams and the Pro Football Hall of Fame.
• Complete tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging, and maintaining the sales floor and the backroom.
• And more!

Are you up for the experience?

If yes, here are a few qualifications we are searching for:

• Passion for people and football!
• Previous guest service experience is preferred, including experience in retail, ticketing, or a similar customer-facing environment.
• Ability to engage anyone in conversation and build lasting relationships.
• High energy, friendly, outgoing personality with a positive attitude and high energy.
• Ability to use a computer for data entry, cashiering, email, other simple functionalities.
• Ability to work weekends and evenings.