Part-Time Box Office Employee

United States Hockey League (USHL); Fargo (ND); On-site; USD 17,000 - 25,000; Part time

Job summary

Fargo Force is seeking a highly organized, customer-focused Part-Time Box Office Employee to deliver a smooth ticketing experience at home games. You will welcome fans, handle transactions, and support the box office team in creating an exciting game-day atmosphere.

Ideal candidates demonstrate reliability, strong communication, and the ability to work evenings and weekends in a fast-paced sports environment. Hockey enthusiasm is a plus, with opportunities to grow within the operations team.

Qualifications

• Excellent customer service and a professional demeanor.
• Proficiency with point-of-sale systems and basic computer programs or willingness to learn.
• Clear communication and interpersonal skills.
• High accuracy in handling transactions.
• Ability to work in a fast-paced, high-pressure environment.
• Reliable and punctual with availability for home games (evenings, weekends, some holidays).
• Interest in sports, hockey in particular, is a plus.

Responsibilities

• Process ticket sales for games using a computerized ticketing system.
• Handle credit card transactions accurately and efficiently.
• Assist fans with ticket inquiries, exchanges, and will-call pick-ups.
• Provide information on schedules, seating, pricing, and venue policies.
• Resolve service issues and ticketing discrepancies professionally.
• Assist with setup and breakdown of the box office area before/after games.
• Collaborate with gameday staff to ensure a seamless fan experience.
• Perform other duties to support box office operations.

Skills

Customer service

POS systems

Communication

Attention to detail

Reliability

Punctuality

Sports enthusiasm

Tools

POS systems

Job description

The Fargo Force are seeking a highly organized and customer-focused individual to join our team as a Part-Time Box Office Employee. This role is essential in providing a positive first impression for our fans, ensuring a smooth and efficient ticketing experience. You will be a key point of contact, helping to create a welcoming and exciting atmosphere for every home game.

The Fargo Force are seeking a highly organized and customer-focused individual to join our team as a Part-Time Box Office Employee. This role is essential in providing a positive first impression for our fans, ensuring a smooth and efficient ticketing experience. You will be a key point of contact, helping to create a welcoming and exciting atmosphere for every home game.

Responsibilities

• Process ticket sales for games using a computerized ticketing system


• Handle credit card transactions accurately and efficiently


• Assist fans with ticket inquiries, exchanges, and will-call pick-ups


• Provide clear and concise information regarding game schedules, seating, pricing, and venue policies


• Resolve customer service issues and ticketing discrepancies with professionalism and a positive attitude


• Assist with the setup and breakdown of the box office area before and after games


• Collaborate with other gameday staff to ensure a seamless fan experience


• Perform other duties as assigned to support box office operations

Qualifications

• Strong customer service skills with a friendly, patient, and professional demeanor


• Proficiency with point-of-sale (POS) systems and basic computer applications, or a willingness to learn quickly


• Excellent communication and interpersonal skills


• High attention to detail and accuracy in handling transactions


• Ability to work effectively in a fast-paced, high-pressure environment


• Reliable and punctual, with consistent availability to work Fargo Force home games, which include evenings, weekends, and some holidays


• A passion for sports, particularly hockey, is a plus

What You'll Gain

• Hands-on experience in sports ticketing and live event operations


• Development of valuable customer service, communication, and problem-solving skills


• Opportunity to work in an exciting, dynamic professional sports environment


• Networking opportunities with team staff and industry professionals


• Resume-building experience in a fast-paced, team-oriented setting

For more information about the Fargo Force, please visit fargoforce.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.