Turndown Attendant

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

A luxury hotel in Charlotte is seeking a Turndown Attendant to ensure guest rooms are clean and welcoming. This role involves greeting guests warmly, performing all housekeeping duties, and providing additional amenities. The ideal candidate will have effective communication skills, previous housekeeping experience, and the physical capability to lift and perform repetitive tasks. The position requires evening shifts and availability on weekends and holidays.

Qualifications

• Must effectively communicate services and amenities to guests.
• Experience in housekeeping is preferred.
• Ability to perform physical tasks and handle multi-tasking.

Responsibilities

• Perform all Room Attendant functions and warmly greet guests.
• Clean guest rooms following hotel standards.
• Provide amenities such as ice and towels to guests.

Skills

Effective communication

Housekeeping experience

Ability to lift heavy objects

Repetitive movement stamina

Job description

Omni Charlotte Hotel, 132 E Trade Street, Charlotte, North Carolina, United States of America

Job Description

Posted Monday, March 9, 2026 at 4:00 AM

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

Overview

This team member is responsible for making lasting impressions on our guests by ensuring the guest’s room is clean, attractive, and always welcoming. Our Turndown Attendants provide extra touches to our guest’s rooms suitable for our discriminating guests: he or she will offer ice and other amenities such as extra towels and pillows, turn-down the bed, freshen-up/clean the room, turn on the television and music to a soothing and relaxing channel, draw the curtains close and more.

Responsibilities

• Perform all the functions of a Room Attendant and Houseperson as needed and warmly greet all of our guests.
• Offer assistance and information to our guests.
• Clean guest rooms according to Omni’s standards for Room Attendants.
• Provide water and ice to guests.
• Offer guests towels, pillows and other services/amenities.
• Change linens, turn-down bed.

Qualifications

• Must be able to communicate effectively (must be able to answer basic questions about services and amenities, give directions to guests).
• Housekeeping experience preferred.
• Ability to stand, bend and do repetitive movements for long periods of time.
• Ability to lift up to 20-25 pounds intermittently, and occasionally 50 pounds.
• Ability to push and pull housekeeping supply cart.
• Must be able to work evening shift and holidays/weekends.

Equal Opportunity Employment

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.