Part-Time Banking Experience Specialist

RCB Bank; Vinita (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

Multiple Supplemental Plans

Sick Leave

Paid Federal Holidays

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank in Oklahoma seeks a friendly, customer-focused Call Center Associate to handle routine inquiries from customers and branches about banking products and services. You’ll work in a fast-paced office environment with strong emphasis on accuracy, professionalism, and community service.

Responsibilities include assisting with Online Banking, IVR, ITM and other bank products, resolving problems, and escalating to supervisors when needed.

Qualifications

• Minimum of one year of customer service experience.
• High school diploma or GED.

Responsibilities

• Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc.
• Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.

Skills

Phone skills

Reading skills

Verbal & written communication

Customer service

Analytical thinking

Multitasking

Typing speed

Community involvement

Education

High school diploma or GED

Tools

Online Banking systems

IVR systems

ITM access

Job description

RCB Bank in Oklahoma seeks a friendly, customer-focused Call Center Associate to handle routine inquiries from customers and branches about banking products and services. You’ll work in a fast-paced office environment with strong emphasis on accuracy, professionalism, and community service.

Responsibilities include assisting with Online Banking, IVR, ITM and other bank products, resolving problems, and escalating to supervisors when needed.