Part-Time Banking Customer Experience Specialist

RCB Bank; Winfield (KS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Dental Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Paid Federal Holidays

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank is seeking a customer service representative to handle telephone inquiries for banking products and services. The role emphasizes professional communication, accuracy, and helpfulness in a community-focused bank environment.

On-site at branch locations in OK/KS with hours Mon-Fri 10am-3pm. The job requires 1+ year of customer service and a high school diploma or GED, offering benefits and opportunities to contribute to local communities.

Qualifications

• Strong telephone, reading comprehension and written communication skills.
• Excellent customer service skills to assist customers with care.
• Analytical and problem-solving abilities with independent decision making.
• Ability to multitask in a fast-paced environment.
• Typing skills.

Responsibilities

• Provide customer service via telephone for routine inquiries and concerns.
• Retrieve information from customer accounts and transactions while complying with regulations.
• Address concerns and work toward timely resolution, escalating as needed.

Skills

Telephone skills

Communication

Customer service

Analytical thinking

Multitasking

Typing

Education

High school diploma or GED

Job description

RCB Bank is seeking a customer service representative to handle telephone inquiries for banking products and services. The role emphasizes professional communication, accuracy, and helpfulness in a community-focused bank environment.

On-site at branch locations in OK/KS with hours Mon-Fri 10am-3pm. The job requires 1+ year of customer service and a high school diploma or GED, offering benefits and opportunities to contribute to local communities.