Banking Customer Experience Specialist

RCB Bank; Arkansas City (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

RCB Bank in Kansas is seeking a customer service representative to handle routine inquiries from customers and branches about banking products and services. You will provide friendly, accurate information by phone, chat, and email, helping customers navigate Online Banking and other tools.

The ideal candidate has at least one year of customer service experience, strong verbal and written communication, and a desire to serve the community.

Qualifications

• Minimum of one year of customer service experience.
• High school diploma or GED.

Responsibilities

• Assist customers and branches needing technical assistance with Bank-related products such as Online Banking, IVR, ITM, etc.
• Retrieve information regarding customer accounts and transactions while following regulatory and bank compliance requirements.
• Resolve concerns and/or problems toward resolution, escalating to supervisor/manager as needed.

Skills

Telephone etiquette

Reading comprehension

Communication skills

Customer service

Analytical and problem-solving

Multitasking

Typing skills

Community involvement

Education

High school diploma or GED

Job description

RCB Bank in Kansas is seeking a customer service representative to handle routine inquiries from customers and branches about banking products and services. You will provide friendly, accurate information by phone, chat, and email, helping customers navigate Online Banking and other tools.

The ideal candidate has at least one year of customer service experience, strong verbal and written communication, and a desire to serve the community.