Part-Time Banking Customer Care Specialist

Northwest Community Bank; Avon (CT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

Job summary

Northwest Community Bank is seeking a Customer Care Representative to serve as the primary point of contact for customers, handling inbound and outbound calls and guiding account servicing, digital banking, and debit card services.

The part-time, on-site role in Avon requires four days per week plus every Saturday, with a focus on accuracy, privacy, and regulatory compliance while delivering exceptional service.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred
• 1–2 years of customer service, banking, financial services, or call center experience
• Strong interpersonal, communication, and problem-solving skills
• Ability to work effectively in a fast-paced environment while managing multiple priorities
• Proficiency with Microsoft Office and customer service technology platforms
• Ability to maintain confidentiality of customer and bank information
• Bilingual communication skills considered a plus

Responsibilities

• Answer customer calls professionally and efficiently while providing accurate information and timely resolution of inquiries
• Authenticate customer identity in accordance with bank security standards and privacy requirements
• Assist customers with account information, transaction research, maintenance requests, stop payments, debit card servicing, and address changes
• Provide support for online and mobile banking platforms, including password resets and access troubleshooting
• Research, investigate, and resolve customer concerns, complaints, and service issues
• Educate customers on deposit products, lending solutions, digital services, and other bank offerings
• Accurately document customer interactions and service requests within bank systems
• Achieve service quality, productivity, and customer satisfaction goals
• Identify referral opportunities and connect customers with appropriate banking specialists
• Remain current on bank products, procedures, regulatory requirements, and service standards

Skills

Customer Service Excellence

Telephone & Contact Center Operations

Digital Banking Support

Problem Solving

Banking Products & Services

Written & Verbal Communication

Customer Relationship Management

Regulatory Compliance

Attention to Detail

Time Management & Multitasking

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office

Job description

Northwest Community Bank is seeking a Customer Care Representative to serve as the primary point of contact for customers, handling inbound and outbound calls and guiding account servicing, digital banking, and debit card services.

The part-time, on-site role in Avon requires four days per week plus every Saturday, with a focus on accuracy, privacy, and regulatory compliance while delivering exceptional service.