Part-Time Bank Customer Care Specialist

Alpine Bank; Colorado; On-site; USD 26,000 - 33,000; Part time

Job summary

Alpine Bank is seeking a Customer Service Representative for a part-time, on-site role. You will handle cash transactions, respond to customer inquiries, and support branch operations with accuracy and care. The position emphasizes delivering Alpine Way/CARE standards and teamwork to ensure high customer satisfaction.

The role is entry-level with no mandatory banking experience required, though prior cash handling or customer service is preferred. Evening/weekend availability may be needed.

Qualifications

• Customer service oriented individual.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Uses training programs and tools to exceed customer expectations and scores on Mystery Shops.
• Basic mathematical and cash handling skills.
• Basic keyboard navigation ability.
• Understanding banking compliance regulations.
• Proficiency in Microsoft Office (Outlook/Word).
• Bilingual abilities are a plus.

Responsibilities

• Regular on-site attendance is required.
• Provide exceptional customer service following Alpine Way/CARE standards.
• Use software to accomplish daily tasks with accuracy.
• Maintain balanced cash drawer and resolve discrepancies.
• Handle currency from vault within cash limits.
• Understand Alpine Bank products and services.
• Answer customer inquiries and cross-sell when appropriate.
• Work effectively in a team environment.
• Follow bank policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Cross-selling

Microsoft Office

Tools

Outlook

Word

Job description

Alpine Bank is seeking a Customer Service Representative for a part-time, on-site role. You will handle cash transactions, respond to customer inquiries, and support branch operations with accuracy and care. The position emphasizes delivering Alpine Way/CARE standards and teamwork to ensure high customer satisfaction.

The role is entry-level with no mandatory banking experience required, though prior cash handling or customer service is preferred. Evening/weekend availability may be needed.