Part-Time Banking Advisor & Customer Experience Lead

BMO; Round Lake Heights (IL); Presencial; USD 42.000 - 61.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Descripción de la vacante

BMO is seeking a part-time branch associate to deliver exceptional customer service in our Round Lake Heights, IL location. You will guide customers through personal banking options, identify needs, and collaborate with partners to expand relationships across channels.

Responsibilities include greeting customers, advising on digital tools, handling transactions, and supporting branch operations while upholding risk and regulatory standards.

Formación

• Strong interpersonal and communication skills for customer interactions.
• Ability to build rapport and understand customer needs.
• Adept at listening, solving problems, and adapting to new challenges.
• Experienced in a consultative service or sales environment is a plus.
• Familiarity with basic banking products and processes is helpful.

Responsabilidades

• Greet customers in the branch lobby and guide them to banking options.
• Identify customer needs and advise on financial solutions.
• Collaborate with partners to expand customer relationships beyond personal banking.
• Provide guidance on digital and self-serve options for quick banking.
• Handle routine transactions and support branch operations.
• Contribute to achieving branch business results and customer satisfaction.

Conocimientos

Interpersonal skills

Communication

Problem solving

Analytical thinking

Team collaboration

Customer focus

Educación

1–2 years relevant experience or certification

Descripción del empleo

BMO is seeking a part-time branch associate to deliver exceptional customer service in our Round Lake Heights, IL location. You will guide customers through personal banking options, identify needs, and collaborate with partners to expand relationships across channels.

Responsibilities include greeting customers, advising on digital tools, handling transactions, and supporting branch operations while upholding risk and regulatory standards.