Part-Time Personal Banking Advisor

BMO Harris Bank; Aurora (IL); On-site; USD 42,000 - 61,000; Part time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking a part-time Customer Service Specialist in Aurora, IL to deliver exceptional service, identify customer needs, and guide clients to suitable banking solutions. The role emphasizes personal customer experience across branch and digital channels.

The position supports a team-based approach, with flexible hours and a focus on driving branch performance while adhering to risk and compliance policies.

Qualifications

• 1-2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• Some experience in a consultative customer service or sales role with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.

Responsibilities

• Delivers exceptional service to BMO customers and prospects.
• Identifies customer needs and provides advice on financial solutions.
• Guides customers on digital and self-serve options to bank with BMO.
• Acts as lobby leader and conducts client conversations about banking services.
• Reviews customer profiles and addresses everyday banking plans and credit card needs.

Skills

Customer service

Sales orientation

Communication

Interpersonal skills

Problem solving

Tools

Social media

Online tools

Job description

BMO Financial Group is seeking a part-time Customer Service Specialist in Aurora, IL to deliver exceptional service, identify customer needs, and guide clients to suitable banking solutions. The role emphasizes personal customer experience across branch and digital channels.

The position supports a team-based approach, with flexible hours and a focus on driving branch performance while adhering to risk and compliance policies.