Part-Time Banking Advisor & Customer Experience Lead

BMO; Orland Park (IL); On-site; USD 42,000 - 61,000; Part time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO is hiring a part-time branch associate in Illinois. The role focuses on welcoming customers, guiding them through digital options, and delivering personal banking guidance. You will work within a collaborative branch team and with partners to meet business objectives.

The position emphasizes needs-based conversations, referrals, and accurate transactional execution while upholding regulatory and privacy standards. Hours and shifts may vary by market.

Qualifications

• Experience in consultative customer service or sales.
• Knowledge of banking solutions and channels.
• Ability to engage customers and identify needs-based opportunities.
• Comfort using digital and self-serve options.
• Strong attention to risk, privacy and regulatory requirements.
• Ability to work in a branch team across channels.

Responsibilities

• Greet and guide customers entering the branch lobby.
• Discuss banking needs and present personal banking and investment options.
• Identify referral opportunities with partners to grow customer relationships.
• Execute transactions with accuracy and speed.
• Maintain accurate customer profiles and records.
• Support branch operations and compliance with policies.

Skills

Interpersonal skills

Communication skills

Problem solving

Teamwork

Customer service

Sales orientation

Self-motivation

Analytical thinking

Tools

Smartphones

Tablets

Online tools

Job description

BMO is hiring a part-time branch associate in Illinois. The role focuses on welcoming customers, guiding them through digital options, and delivering personal banking guidance. You will work within a collaborative branch team and with partners to meet business objectives.

The position emphasizes needs-based conversations, referrals, and accurate transactional execution while upholding regulatory and privacy standards. Hours and shifts may vary by market.