Part-Time Bank Teller – Customer Service & Cash Handling

Citigroup Inc.; New York (NY); Vor Ort; USD 42.000 - 52.000; Teilzeit

Zusammenfassung

The Citi teller role in Bronx, NY, is an entry-level position focused on delivering friendly, accurate client service and processing daily banking transactions. You will assist with branch activities and support the Customer Service function while helping drive branch revenue through quality service and solutions.

You will handle cash, learn Citi policies, and identify opportunities to refer banking products to clients, while maintaining compliance and delivering a positive client experience.

Qualifikationen

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Aufgaben

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Kenntnisse

Sales experience

Customer service

Money handling

Problem solving

Team player

Effective communication

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The Citi teller role in Bronx, NY, is an entry-level position focused on delivering friendly, accurate client service and processing daily banking transactions. You will assist with branch activities and support the Customer Service function while helping drive branch revenue through quality service and solutions.

You will handle cash, learn Citi policies, and identify opportunities to refer banking products to clients, while maintaining compliance and delivering a positive client experience.